Figi's Gifts In Good TasteReviews of figis.com

I ordered something for my cousin and it didn't get there in time. I ordered it Dec 11th and it didn't get there till Dec 22nd, which was too late he already left for his mom's house and won't be back till Jan 2nd. We were supposed to get a free gift,....well that never happened. We were given 4 different order numbers which we couldn't track because they were all wrong. All my family orders things during the holidays from Figis, not anymore because they all ordered this year and none of the items made it till after Christmas and some are still waiting for theirs. Bad business because their employees are telling me I never ordered on the 11th of Dec. Also she kept asking what my name was. This Company is history now, we thought we would give them one more chance but this year was the worse ever. Don't buy from this Company they don't have the slightest idea how to run a Company. I would actually give them no stars.

Worst customer service! I ordered four items and they took it upon themselves to bill my credit for $48.00 more than the receipt. It is almost impossible to speak to someone. The emails I received arguing my case say they're right and I'm wrong. NOT! Good thing I have receipts showing the lower price and a credit card company to back me up!!! Stay away from Figi's!

Figis stole from my 72 year old mother whom was trying to make my Christmas season a little brighter. Figi substituted crap cheeses and low end sausage for a Ribeye while delivering $100 worth of product and charging her over $200. They didn't deliver two fudge wheels or a smoked Turkey breast. Product quality has gone down hill severely since the buy out, you're best to not even bother trying to deal with customer service, they'll just hang up on you or put you on hold to never answer. Corporate door slamming while rotating perishable stock not even ordered, you're in a sad state Figis. Just don't buy from Figis.

Terrible customer service! We received a gift box as a Christmas gift, but the fudge was covered in mold. I immediately contacted customer service via Twitter so I could send them photos. They took about 36 hours to answer me and they said to throw it out immediately and to call the 800 number for a replacement gift. The problem is, I’d already called the 800 number twice that day and I waited on hold for over 15 minutes and no one every answered. I replied to the Twitter representative and I said that I’d tried calling, but no one has ever answered via Twitter. I then tried emailing them. They took exactly 3 days to answer and they offered to send replacement fudge or refund the sender. Given that this was a gift, I didn’t want the sender to know what had transpired, so I asked for replacement fudge. I also sent them photos of how the fudge arrived. They just responded to me that unfortunately, they “will not be shipping any more free fudge and they can ship 3 boxes of chocolate covered peanut caramel clusters as a replacement.” Technically, they’re not sending me “free” fudge. They’re replacing an item that was a health hazard, inedible, and that someone had paid for, so it is not “free.” If they’re having a supply issue with their fudge they should say that. Overall, I’m very disappointed and I wouldn’t buy from them for gifts or for myself.

Worst customer service ever. I ordered and clicked button for Christmas delivery and now will be two days after. Never will order again from this company.

Customer service is rude, hung up on my 87 year old grandma instead of helping her figure out why her credit card didn't work! She probably read it to them wrong. But they didn't seem to care. She has been using them for Christmas gifts for years and years. Guess not anymore!

In response to a catalog that I received in the mail, I ordered a couple of items from the website. I received a confirmation email. I ordered several things from other companies around the same time (within a 3 day period). From the other companies I received an item, have been notified that order has shipped or got a status update. I went to the figis website 4 days later to check on the status and I got the message that no order exists. That made me suspicious so I started researching the company. The reviews here are disheartening. That is not convincing enough for me because I have a tendency to not just take peoples version as the total story (especially strangers). That could be competitors or enemies with a personal vendetta. I found information on bbb website. That was enough for me. I appreciate reviews from you guys. This site does not allow links so I could not post it. "Pattern of Complaint On January 3rd, 2017, the BBB sent a certified letter to Figi's due to a pattern of consumer concerns received by BBB from consumers. In the complaints, consumers advised that they received only part or none of their order. On February 22nd, 2017 the BBB sent a certified follow up letter to the company after receiving no response to the initial letter. As of March 29th, 2017, the BBB has not received a response or phone call to the pattern of complaints"

Terrible customer service experience. Not rude, just inept. An endless cycle of transfers over two hours on the phone over four calls total. Still not resolved. All for a $36 overcharge. I am scared to hear the quality of the gifts I sent.