Figi's Gifts In Good TasteReviews of figis.com

Have been a customer for a couple of years and am really disappointed now! Been told they closed down but want their money to hell with the screw ups of the charges and orders!was told that wed 02/19/19 they quit taking orders. If you cant get help fixing issues quickly file a complaint with Attorney General Office in your state!

I placed an order on 2/8 and selected expedited shipping for the items to arrive on Valentines day. I got a confirmation email on 2/9 confirming my order and giving me an order #. I have tried several times to check the status of the order only to be told on the website that the order number is not valid. This is the order number that you sent me. I tried calling several times (and waiting on the phone for 6 hours). I finally got a CSR on the phone and she was not having a good day apparently because she was very short with me and kept telling me that i was giving her the wrong order number. She finally said that I would need to speak with a supervisor and she transferred me. After waiting for 1 hour and 37 minutes the call dropped. I am only upset because these were items for our Church outreach ministry that we do for the homeless, and I really wanted those items for them.

Order was placed before deadline for Christmas delivery. Per website and catalog there was guaranteed delivery by Christmas. Order arrived 12/27/18. As soon as I saw the tracking information stating it was expected after Christmas I contacted company. Both customer service reps were rude and told me it wasn't their problem. Reported to BBB and Figis lied, stated that I placed order after deadline which was not true according to the chart on website and catalog. Will NEVER do business with this company again.

I have been ordering from Figis for over 20 years ... I have to say that this year I had the worst service !! Never did I get a notification of 3 major gifts that were out of stock !! I had no idea !! Unacceptable !!! If I was informed .. I would have ordered something else !! The customer service representative .. He did not care one bit and was rude !! Sorry to say but you lost a loyal customer !!

On December 12, I placed an order on the internet for a gift package for Christmas delivery to my sister in Buffalo, NY. On the afternoon of December 13 my husband and I left for Los Angeles to catch a Mexican Cruise from December 14 through the 21. At this point we had received no emails or phone calls from Figis about this order. After we had returned home, on December 22, I checked my phone calls and emails and nothing had arrived from Figis. I logged on to the Figis web page and found out "my order was canceled due to the credit approval process". To date, Figis has yet to explain why the order was canceled except for the above comment, or why they screwed over Christmas for both myself and my sister, or why they never notified me of the cancellation! Obviously, Figis could care less.. Well NO MORE!! I will never again do business with Figis and suggest that everyone else follow suit.

I wish I could give less than a 1 star review. I just found out that figis cancelled my Christmas order and did not notify me. I placed the order by phone with a valid Visa card and they told me today they'd cancelled the order and flagged me as a "theft risk"!!!! I am enraged, she couldn't tell me why as I have no theft history! She was demeaning and vague when I demanded specifics. I will never do business with them. Buyer beware!

I ordered a gift basket on Dec. 9th to be delivered to a relative before Christmas. The gift basket arrived Dec.26th. Unbelievable! The customer service person put the blame on the shipping company and offered me 30% refund + S&H. I told her that the web site clearly shows a Guarantee that if for any reason you are unsatisfied, they will refund the purchase. She said that this does not qualify. So I ended up taking the 30% + S&H and will NEVER purchase another item from Figi's again.

This is a very disappointing site. One can start with the customer service which is unconscionable, hostile, unprofessional and offensive. Continue to never receiving the order, re-issuing it, to, out of stock,to dis-continuing the item, which in retrospect may be a blessing? Nonetheless a lot of time was wasted and exposure to rude, incompetent and unprofessional customer service representatives could have been averted. No holiday spirit what-so-ever, Bah Humbug for sure!