Figi's Gifts In Good TasteReviews of figis.com

We got a gift from family from this company and it was the absolute worst quality food we've ever eaten. There was this Apple Date breads that looked like a small loaves of pound cake. As best we could tell there may have been 1-2 pieces of date or so in each loaf. We tasted a slice of one of the loaves expecting to at least taste a nice apple flavor. Instead our taste buds were greeted with a disgusting dried out pound cake flavor -- no apple flavor at all and no dates in the slice we tasted. We just discarded the rest. There were Carmel Apple Nougat Fluffs that tasted like that had an unusual texture and taste and were also minus any real descent apple flavor goodness. We each ate one (3 out of the 6) and threw the rest out. The picture on their website showed four other candies, which weren't even included in the gift pack (perhaps their website photo is out of date or the product was incomplete, not sure which). We haven't even tried the two small jars of the apple cinnamon jelly. However, looking at the top ingredients being corn syrup, high fructose corn syrup and water, our expectations are extremely low as far as taste and quality for that as well -- especially given our experience with the balance of this gift pack. We've received gift packs from Swiss Colony and their quality and taste is always consistent and good. Do yourself (and your friends and loved ones who you may be considering giving a gift to) a favor and shop from Swiss Colony or Harry & David's (also great quality) and avoid Figi's. This is a "bad news" company with "bad quality" goods!

I use Figi's to send my Christmas gifts out however I had not gotten anything from them in the past my inlaws sent us a very large package and the hard candy was melted and stuck in one big lump,the chocolate is white around the edges. I was so shocked I only hope that the orders that I sent were in better condition than this. No it was not melted because we are too hot here havent seen temps above 45 in several months so don't let that be your answer.I won't take a chance next year I will buy my gifts so I can see them and ship my self. Your shipping is very steep also.

I placed a order on 12/06/2011 for a gift to be deliverd on 12/23/2011 and the gift never made it there but My credit card was charged. I called and spoke with a customer serv rep who was very rud and uncaring. I requested to speak with a supervisior, we spoke and she was to call me in 24 hours and never did. I called and spoke with another supervisior, and all he could do was either cancelle my order or fill out a form and track the order which will take up to 48 hours or more because he had to do everything by email to the vendor. On line it showed my order was at the supplier on 12/28/2011 so it was never sent. He could not even find who the vendor was. When I asked if he could give me a call as to the ststus of the order, he stated that he could not do that, he said that that was not doable that i would be contacted by email. After the embarssment i went through I will never order from this company again. Their customer service is crappy, they have no control of their vendors, and they can't come through with their products when ordered 3 weeks in advance plus they take your money when the product is not shipped. I cant find a corperate phone to call them and I cant get a hold of anyone else but their customer service to complain. This is not a good company to count on for gifts.

If I could give them lower than one star, I would. Terrible customer service. They sent a confirmation of my order to me and shipped a totally different item. I called cs about the error and was told I called in and changed the order....I never called them. Then I was told an "authorized representative" of mine called in, sorry I don't have one of those. I was then told a letter was mailed to me about the order change, really....a letter at this time of year, what was wrong with my email address or the phone number on file??? Well, I did receive a letter and they ran out of the item and took it upon themselves to ship what they wanted. Never again will I use them. My mom also placed an order and was the recipient of the wrong order, she will not use them again. The issue below about running credit is true, I was told I had an account, I demanded it be closed immediately as I had never authorized any such account. This company is walking a fine line when it comes to fraud and unauthorized transactions.

I received the gift package from my daughter today and the box it was shipped in was open at both sides, and appeared to never have been closed properly. Why don't you make sure the box is taped so that it can'[t open during the shipping process? None of the items in the box were in their proper assigned places but were all just jumbled up together in the middle of the box. Very poor customer service as presentation is part of giving a gift. I plan to tell my daughter never to order from Figis again as last year we had the same problem.

I ordered the products which were delivered to me, that was o.k. But, on the catalog I used, it says 6 free gifts with ANY ORDER. When I called to check why they didn't give the my free gifts with the order, customer service replied, (You didn't give a source code, which is written on the catalog, when you placed the order), (so they wouldn't send the free gifts, and they put in a generic source code in) this was an AUTOMATED SYSTEM ORDER, which I know if they asked for a source code I would have provided one. After all, they are FREE GIFTS, with any order. My order was $50.00 and it's just not worth it to not get your moneys worth. I will never order from this company again. With this economy, they are ripping you off!! In many ways....

What about the fact that the cheese is extremely poor quality and the company preys on the elderly and house bound for customers?

I want to start out by saying that I had always enjoyed using Figis in sending gifts to loved ones who live far away. But after this week, I will not be using their services again. I tried to place an order on their site for 2 days & the website kept malfunctioning & would not process my order. Knowing that I was running out of time for shipment, I called Customer Service, who couldn't be more incompetent or lackadaisical. It wasn't til I threatened to use a competitor that she agreed to look up my saved contacts to help me place the orders. She never offered me any of the promotions noted in the catalog & online, plus I had to remind her of the free shipping when she quoted the price. I never got the email confirmation as requested & couldn't access my order on their website til 3 days later. Once I saw the order, there were mistakes and I called Customer Service again where they claimed they couldn't fix the issue. When I asked about the promotions I was due, they claimed I wasn't eligible. Never once did they offer a credit, refund or any kind of retribution, even though it states they should with their 100% Satisfaction Guarantee. Save yourself the headache & order from a company who actually provides the service they claim to offer. I know I will in the future. sent an email on 12/15 stating my initial concerns (noted below) with no direct response to my concerns or request. After finally being able to review my order on your website today (since I never received the email confirmation I requested) I noticed that one of my orders has the name grossly misspelled. When I called customer service, they said they couldn't fix it & there was nothing they could do & it will be shipped "as is". Given your 100% satisfaction guarantee, shouldn't I have been offered a refund on this particular order??? I also asked about the Free Gift promotion, which I did not receive. The CS rep told me that I was ineligible for the offer since I used the Free Shipping. No where in your catalog or order form does it state that its an either / or promotion. And again, I was told, "sorry there is nothing I can do". Not sure if there has been some change in management or policy, but I am appalled by how I have been treated by your company this week.