Figi's Gifts In Good TasteReviews of figis.com

I called custmer service dept. and the 1st agent Ashlee sounds like she was new... after she gave me a non-sence explanation she passed the called to Shonn from customer service too, I had to gave him all my information back again and explain the situation, he gave me a different explanation and told me he would transfer my call to somebody from customer service. The 3rd agent sound like she was on drugs or something - she sounds 'high', I had to start all over again with the information and explained the problem again, because nobody make notes in the system... she was extremley rude and gave me a totally diferrent explanation from the others 2 agents and then told me she work for credit department. I told her what happens with the first 2 agents and she said that both of them are from customer service dept but her dept was credit. So my call was passed around nobody couldn't help me, everyone gave me diferrent explanations. The they didn't fix the problem. My sugestions to Figi's Company: 1- Drugs tests; 2- Give your employees: training, customer service training, teach them how to use their system...

I called to place an order on 12/18/13 as a gift. I called back 5 minutes later to cancel the order and was told it was pending to call back in 15 minutes. I called back in 15 minutes and was told by an extremely rude woman that I could not cancel the order. WHAT!?? I ask to speak to the supervisor and after an ugly display of unprofessionalism, was told that the order would be cancelled. I called back on the 19th to make sure the order was cancelled and of course it had not been and the charge was now posted against my checking account. The man I spoke with assured me that the entire bill would be credited because it should have been canceled on the 18th. I called back on 12/30/13 to see why I had not received a credit, and was told by the "supervisor" that it would be credited. So, I have now received collection letters from this TERRIBLE company and each time a new person tells me the bill will be credited and it is not! Today is 3/24/14 and I am still fighting to receive my credit. DO NOT ORDER FROM THIS COMPANY ... YOU WILL NOT BE SATISFIED AND THE CUSTOMER SERVICE IS BEYOND TERRIBLE!!!!

I ordered the Personalized Whispers From Heaven Wind Chimes in December 2013 for my daughter. It was to be inscribed with my mother's name, birth year and death year. The chime was received about a week before Christmas, but the engraving on the back was unprofessional and was scratched up. I called customer service right away and was told that I could not request a replacement until after the delivery date in their system (12/24/13). I said ok and called them back after the holidays. This time I was told that it was a Christmas only special and they could not get any more....they said I should have called before Christmas!!! PLEASE.....these things are mass produced in China!!! I just remembered to write this as yet another catalog of theirs is going into my recycle bucket. I will never place another order with them.

Been ordering from this Company for years, something happened along the way whether it be New mgmt or whatever. ... but will never order again. Here's my story. I received a collection letter for what they said was $62.65 in unpaid orders,which was untrue. Then a week later I received two checks for overpymt. Somebody needs to get their head out of their ass!!!!! I called the Company and they had no eexplanation. WOW.... NEVER AGAIN! . There are other companies out there. I only wish I had read these reviews earlier! !!

This Wed. I went on line to make a $70.00 payment that was due on 2/20. I filled out the on-line payment form and hit the make payment box and nothing happened. Since it said DO NOT hit the payment box twice, I did not. I immediately called them directly and explained what had happened and they said a payment had NOT been made, but that she could take it over the phone. I asked her if she was positive that my account would not be charged twice and was told that wouldn't happen. This morning, while checking my on-line banking, sure enough I HAD been billed TWICE. So, I again called them this morning and was told they would credit my account immediately. Five hours later today, I called and asked why the credit did not appear on my on-line banking and also on their customer order status. I was told that it would take 7 to 10 days to be credited back to my bank account. NOW having been in retail all my life, I know that is a bunch of bull S_ _ _!!!! They are sitting on my money!! I will make a point to e-mail all the people I have gifted thru Figi's and advise them to NEVER EVER use Figi's. Actually, if I had read their reviews a couple of years ago, I could have saved myself this headache. This must be such a very disfuntional business. NOW, I'm writing to my BBB and to my newspaper to be sure others know about their dealings with customers.

My mom has alway bought the family gift bags from figis for Christmas and this year 2 out of the 4 gift baskets she bought the cheese with nuts around them were not sealed good and my husband and I got sick from it and could not quit vomiting. I will not be ordering from this company again.

Very disappointed with the size of product. I have been sending Figis to family for the past several years and decided to send myself a Christmas gift this year. I wish I knew how to post a picture, but a $20.00 sausage and cheese gift will fit in the palm of my hand. I spent over $200 for three gifts and they are each the size of a dinner plate. Ridiculous and Im so ashamed to have sent this product to my family.

It's sad, Figi's have a wonderful product but that does'nt matter much if they have LOUSLY customer service!! They sent a catalog to a past address of my Mother's (she relocated due to Joplin Tornado 2011) and someone ordered $223.00 of food products under her late husbands name, which arrived at new address. Customer Service agents never had a Supervisor on duty to speak to, we have spent weeks trying to get this issue handled. We have had to file a Police Report and still issue has not been resolved. My Mother had updated her account when moving and the company still sent the catalog. No one at company has apologized, and keep insinuating she made the order.