Figi's Gifts In Good TasteReviews of figis.com

Today I finally received the package from Figi's that cost me $32 to ship, for a package ordered on Dec. 11th. today is the 21st! My expectations must have been too high for the Holiday serving trays I ordered as gifts, because these trays are only as big as my hand. This is more a stocking stuffer than a hostess gift! I'm dreading the quality as some of the product says "processed Cheese" all I can think of is that it must taste like the fake processed cheese used on grilled cheese sandwiches for kids. I am so disappointed, and feel I have been ripped off. I will NEVER order from here again or recommend it.

I placed an order and never received any confirmation email at all. Checked on their website after a few days and it tells me the order number doesn't exist. continued to call about a dozen times over 3 days only to get disconnected. Finally get a message after a week that one item wasn't available and need to substitute. Finally get through to someone after 5 more calls to be told it is prepared for shipment. If i need to make a substitution how can I. Told the woman of my repeated phone calls only to be called a liar that everyone else is getting through just fine.She said she could not cancel my order when I was fed up.

Place a order. try and reach them by phone or computer is a waste of time. Never happens

Talk about a crap company. Place an order based on the stated delivery date, have that date changed by Figi's until 4 days AFTER you need it, then call a FULL WEEK prior to the new date to cancel the order, as it will arrive too late to be of use, and have several different CSR's give you the runaround for over an hour before being disconnected. Forget Figi's, if you want a beef log or squeeze cheese product, use Swiss Colony instead. They care about their customers.

I have gotten my first order 2 or 3 weeks.Ordered the second order the same day.I'm not paying for it if it doesn't come

Today, I received a gift of Christmas Cookies, and I looked for a note to see who had sent them, but there was no note inside the package. Only a card advertising Figis. Then, I found a sentence that said, "The sender's name is listed on the address label on the OUTSIDE of the package". Strange place to look for who in the world has sent me this gift. The outside of the package had a plastic cover over the papers, so I removed it, and it is dirty, and looked for the name of the giver, but nothing. I looked and looked and looked, and now the gift has become a burden. It said that I had sent the gift to myself. No other name was on it. The billing address and the shipping address said my name only. I did not send this gift to myself, and now, I have no way to thank the giver. So, I called customer service. It took a long time to have someone answer. The Representative did not know what to do. She could not find out anything from the Order Number on the receipt. She was clueless. Finally, she defended the fact that there was no one listed as the giver by saying, "Well, lots of customers want it sent anonymously." Really? I don't think so!!!! This company does not make a gift pleasant to receive, and now, whoever sent this to me will think that I just did not send a thank you. Rude!!!! Absurd!!! Hey Figi, a gift should always include a card, on the inside of the package, saying who has sent the gift. Who wants to go searching for the giver on the outside of the dirty package? NOT ME!!

Figi has to be one of the worse companies I have ever dealt with. Their Customer Service is just horrible. Expect to be on hold for 15 minutes and when someone finally answers they are rude and hang up on you. I tried to change the delivery date of my order and the girl told me they don't do delivery dates. I said "so you just ship whenever you feel like it and asked to speak to her supervisor". She then hung up on me. I have been trying on and off for 7 hours to get in touch with someone and it's impossible. This place should be shut down. Disgusting.

My mother and I decided to try this company, but we are already regretting this decision and we only placed our order yesterday. Promotion code was not added to order, and when we called today to get it fixed the gentleman on the phone hung up on us after telling us to call tomorrow to talk to a supervisor as we were not wanting to pay the shipping cost that did not reflect our discounted total. Extremely rude and unprofessional customer service. Will likely cancel order, especially after reading reviews on this place!