Figi's Gifts In Good TasteReviews of figis.com

I ordered from Figis in 2015 and paid off my order on schedule. In 2016, I was receiving catalogs saying I could order up to $700 and pay $35 a month. I made an order for $99 and it was fulfilled. A couple weeks later I tried to make another order for some people I'd decided to buy Christmas gifts for. The order was for $75. I thought the gifts had been sent. I was waiting to hear from the people. And I got a letter mailed to me from Figis saying that my credit report said that I had requested notification before ordering things on credit. Called Figis and spoke with them and they said they had everything cleared up and were going to send the gifts. I waited a couple more weeks and still no gift. I got another letter in the mail (in spite of the fact that they had both my phone number and my email address) saying that they had decided not to fulfill my order because of questions of fraud?! And also it said both that I had too many revolving accounts and not enough revolving accounts. Hmm. So at Christmas time, they don't send out things I ordered, and wait for weeks to inform me of this fact by letter. I told them never to send me another catalog from ANY of their affiliates because, why would I ever believe their offer of credit again?! It's insane. And they keep sending me their stupid catalogs.

Purchased gifts for holidays on December 10. That is correct, December 10...shipping to arrive to customers on December 20. Went to website on Dec 20 to confirm delivery. No order to be found - although I have hard copies of complete transaction. The told me that their new system had somehow "lost" the order. Called them back, no way to send on time...they then would reduce the cost on shipping to assist their mistake. Original order was for 127.92...they could now deliver the same product order LATE for only 238.91. Made numerous phone calls, faxed information, all to be LIED to about correcting the order, hung up on or refusing to take call (both customer service and management), no return calls when requested...now receiving multiple invoices (3) all for different amounts in the mail...receiving multiple invoices on email too. They have charged my cc also. This is the worst company that I have ever experienced in all of my years in the doing business in the gift industry. Look at the reviews! Just remember - fun, easy, and rewarding...satisfaction guaranteed - we promise! THIS IS A FUNNY JOKE FROM THEIR WEBSITE CLAIMS.

We ordered by calling telemarking number from the catalog. The person we spoke with did not know product and did not take the order properly. We ordered to send to a client before Christmas. After Christmas we received a letter stating that there was missing information. The client received only part of the order with no card. The rest of the order is on back order. We only found this out from the shipping confirmation e-mail. Very embarrassing! We will not order from this company again!!

Two out of three gifts ordered did not get to the person they were ordered for!

I ordered their Christmas breads, and I wish I hadn't. They were tiny-- about the size of an ordinary muffin. They taste exactly like the horrible pre-packaged muffins you can buy at a gas station. They're horrible! And they cost about 3 times more than a gas station muffin! I could have bought much higher quality muffins at my local grocery store and saved about $12. They also shipped 4 tiny jars of jam. Each tiny jar held about a teaspoon of jam, and they tasted far too sweet. This is just garbage! You would be better off buying food at your local grocery store. In fact, you would be better off buying food at your local gas station. That's how bad and over-priced this stuff is. Their shipping was also very expensive. And get this... their satisfaction guarantee is a lie! I emailed them about my experience and asked for a credit for my order, so I wouldn't have to pay for this garbage, and they offered to credit my account for 25% of the food. So, I still have to pay for all the shipping, and 75% of the worthless food I ended up throwing away in the garbage can. If you're thinking of buying anything from this company, you might as well just throw your money in your garbage can. That's where it will end up.

My grandparents placed an order with Figi and being that they're not computer savvy, they chose to mail in the order form. I mailed the order off on Dec. 5, it's wasn't processed until the 13th. Fine. The brochure GUARENTEED Christmas delivery if placed before the 17th. I received a call from my grandmother on the 23rd saying they had yet to receive their order but had received the $200 bill a week prior! I contacted Figi to get an order update and question why was there a $38 charge for shipping when the brochure reads free shipping. I was told that because a free gift was selected on the form that voided the shipping offer. Ok, fair enough even though I still feel this cost was ridiculous. My next question was why is the order expected delivery date the 27th when you guarantee delivery before Christmas? The customer service agent says it seems whoever filled the form out didn't specify this as a Christmas order and the items weren't in stock so we couldn't guarantee a delivery. After stating the brochure says nothing about out stock items she says the best she can offer is a 10% discount. I asked what would that bring the new balance to? She says around $xxx. I informed her that I needed the specific amount as my grandmother prefers to mail payments. She very rudely says, "that's what I just told you. That is the specific amount." I asked if I could speak with her manger. Click! She hangs up in my face. I immediately call back, wait another 12 mins to speak with a agent, who informs me that the discount was applied and new balance. I asked if there was anyway to identify who applied the discount, because she was extremely rude and I'd like to speak with her manager. She was a nice rep and apologized but said she couldn't find out. The First Lady was so disgusting. Now my grandparents will have to pay additional postage to forward their guests gifts. This is a really overpriced company that greatly lacks customer service. I mean $49 for a fruitcake and $30 processed cheese!? I wish I had known the ridiculous amount my grandparents were spending before reviewing their billing statement. I wouldn't advise anyone to order from them.

Customer Service is everything. An order was placed on 12/12/16 plenty of time for Christmas delivery and part of my order is said to arrive by FedEx after Christmas. When I called Customee service to have them look into this the service rep Barb said "there is nothing they can do. They can't control FedEx, and it shows on their end delivery between 12/23 and Christmas." Well, I said how do we know what the delivery label says and should they follow-up with FedEx since they shipped he package? To her response, No. what? Unacceptable. I will NEVER purchase from this establishment again. Figis get a clue, you're in a customer service based industry thus provide some good customer service.

I was suddenly needing some last minute gifts. I had talked with a family member who suggested I place an order with Figi's for what I wanted. The catalog cover made the claim that the order could still be received by Christmas. So I placed the order. Unfortunately, I didn't see the box on the online order screen that needed me to change the date. It just had "ship Now" and I didn't realize it could be changed. So the items won't arrive in time for me to give them to the people for whom they were purchased. OK, that was my fault. And I admitted that. The customer service person then interrupted me and stated very curtly, "There's nothing we can do now...it's already shipped. And in case you are thinking about it, no we cannot take food back, so it's yours." I'm a dental hygienist and customer service is a priority. I seldom write reviews and definitely have never written a negative review. But she was sooooo rude, and said so many unnecessary things, it was impossible for me to forget it. I will have a tremendous amount of the meats and cheeses because the guests will be gone before they arrive. But I can honestly say, regardless of how good the products may be, because of this woman I will stick to ordering from Hickory Farms. No one has ever talked to me like she did.