FIERCEPULSEReviews of fiercepulse.com

Response from FIERCEPULSEAug 1, 2024

Gabi, Vielen Dank für Ihre Bewertung. Es tut mir leid zu hören, dass Ihre Erfahrung mit unserem Top und unseren Leggings nicht Ihren Erwartungen entsprach. Wir bemühen uns sicherzustellen, dass unsere Produktbilder unsere Artikel genau widerspiegeln, und ich bedaure, dass dies bei Ihnen nicht der Fall war. Bezüglich Ihrer Bedenken hinsichtlich der Strasssteine verwenden wir eine spezielle Drucktechnik, um den gewünschten Look zu erzielen, der möglicherweise anders aussieht als erwartet. Auf der Produktseite ist folgender Hinweis vermerkt: "HINWEIS: Es gibt keine Glitzersteine auf den Leggings, dies ist ein hochauflösender 3D-Druck, der realistisch aussieht." Unsere Produkte werden handgefertigt und auf Bestellung gedruckt, was uns ermöglicht, einzigartige und hochwertige Activewear anzubieten, bedeutet jedoch auch, dass wir eine eingeschränkte Rückgabepolitik haben. Weitere Details zu unserer Rückgabepolitik finden Sie hier. Ich verstehe Ihren Frust über den Rückgabeprozess. Obwohl wir keinen vorausbezahlten Rückversand anbieten, möchten wir sicherstellen, dass Ihre Anliegen berücksichtigt werden. Bitte kontaktieren Sie unser Kundendienstteam unter [email protected], um Ihre Situation weiter zu besprechen. Wir möchten sicherstellen, dass Sie eine positive Erfahrung mit FIERCEPULSE haben, und schätzen Ihr Feedback, da es uns hilft, unsere Produkte und Dienstleistungen zu verbessern. Beste Grüße, Customer Service Team ---- English response: Thank you for your review. I'm sorry to hear that your experience with our top and leggings did not meet your expectations. We strive to ensure our product images accurately reflect our items, and I regret that this was not the case for you. Regarding your concern about the rhinestones, we use a special printing technique to achieve the desired look, which might differ from what was expected. As noted on the product page: "NOTE: There are no sparkles on the leggings, this is a high-definition 3D print that looks realistic." Our products are handmade and printed on-demand, which allows us to offer unique and high-quality activewear, but also means we have a limited return policy. You can find more details about our return policy here. I understand your frustration with the return process. While we do not offer prepaid return shipping, we want to make sure your concerns are addressed. Please contact our customer service team at [email protected] to discuss your situation further. We aim to ensure you have a positive experience with FIERCEPULSE, and we appreciate your feedback as it helps us improve our products and services. Best, Customer Service Team

Response from FIERCEPULSEJul 31, 2024

Hey Dawn, Thank you for your review. I’m genuinely sorry to hear that you had a frustrating experience with our leggings. We take great pride in our products and are disappointed that they did not meet your expectations. Our leggings are designed with a unique printing process on a white base fabric, which sometimes shows through when stretched, especially with darker colors. This characteristic is a result of our eco-friendly dye sublimation process, ensuring vibrant, long-lasting colors while being mindful of the environment. However, it sounds like the issues you encountered with the material and stitching are beyond normal expectations, and for that, I apologize sincerely. Regarding our return policy, we do have a limited return policy which allows for exchanges rather than refunds, as each piece is custom-made on demand. This policy is clearly stated on each product page to ensure transparency before purchase. We aim to make the exchange process as smooth as possible, and we appreciate your understanding of our sustainability efforts. To address your concerns, please reach out to our customer service team at [email protected] with your order details and a photo of the issues you mentioned. We will be more than happy to assist you with an exchange, refund or any other solution that works best for you. Thank you again for bringing this to our attention. Your feedback is invaluable to us, and we are committed to improving our products and services based on your insights. Best, Customer Service Team FIERCEPULSE