FIERCEPULSEReviews of fiercepulse.com

Response from FIERCEPULSEDec 6, 2025

Thank you for sharing your experience with us. I’m truly sorry that the leggings and sports bra didn’t match what you expected. I can understand how disappointing it must feel to receive something that doesn’t align with the look you had in mind. For these particular styles, the names include the word “Print” (for example, Fishnet Print) to indicate that the design is a printed effect, not actual mesh or rhinestones. We also include a note in the product description that states: “NOTE: There are no sparkles on the leggings, this is a high-definition 3D print that looks realistic.” The goal is to create bold, eye-catching designs while keeping the fabric soft, breathable, and flexible — and producing each piece on demand, which reduces waste and supports our sustainability values. Still, if the images didn’t make this clear enough, that’s something we take seriously. We’ll be reviewing both the photos and the description to ensure they better reflect the printed nature of the design. Regarding returns, our items are handmade to order, which is why our return policy is limited. However, when someone feels their item differs from how it appeared, we always want to take a closer look. If you reach out through our website with your order number and a photo of what you received, our team will review your case individually and explore what options may be available. We truly value your feedback, it helps us continually improve transparency and maintain the high standards our community deserves. — Customer Service Team

Response from FIERCEPULSEAug 1, 2024

Gabi, Vielen Dank für Ihre Bewertung. Es tut mir leid zu hören, dass Ihre Erfahrung mit unserem Top und unseren Leggings nicht Ihren Erwartungen entsprach. Wir bemühen uns sicherzustellen, dass unsere Produktbilder unsere Artikel genau widerspiegeln, und ich bedaure, dass dies bei Ihnen nicht der Fall war. Bezüglich Ihrer Bedenken hinsichtlich der Strasssteine verwenden wir eine spezielle Drucktechnik, um den gewünschten Look zu erzielen, der möglicherweise anders aussieht als erwartet. Auf der Produktseite ist folgender Hinweis vermerkt: "HINWEIS: Es gibt keine Glitzersteine auf den Leggings, dies ist ein hochauflösender 3D-Druck, der realistisch aussieht." Unsere Produkte werden handgefertigt und auf Bestellung gedruckt, was uns ermöglicht, einzigartige und hochwertige Activewear anzubieten, bedeutet jedoch auch, dass wir eine eingeschränkte Rückgabepolitik haben. Weitere Details zu unserer Rückgabepolitik finden Sie hier. Ich verstehe Ihren Frust über den Rückgabeprozess. Obwohl wir keinen vorausbezahlten Rückversand anbieten, möchten wir sicherstellen, dass Ihre Anliegen berücksichtigt werden. Bitte kontaktieren Sie unser Kundendienstteam unter [email protected], um Ihre Situation weiter zu besprechen. Wir möchten sicherstellen, dass Sie eine positive Erfahrung mit FIERCEPULSE haben, und schätzen Ihr Feedback, da es uns hilft, unsere Produkte und Dienstleistungen zu verbessern. Beste Grüße, Customer Service Team ---- English response: Thank you for your review. I'm sorry to hear that your experience with our top and leggings did not meet your expectations. We strive to ensure our product images accurately reflect our items, and I regret that this was not the case for you. Regarding your concern about the rhinestones, we use a special printing technique to achieve the desired look, which might differ from what was expected. As noted on the product page: "NOTE: There are no sparkles on the leggings, this is a high-definition 3D print that looks realistic." Our products are handmade and printed on-demand, which allows us to offer unique and high-quality activewear, but also means we have a limited return policy. You can find more details about our return policy here. I understand your frustration with the return process. While we do not offer prepaid return shipping, we want to make sure your concerns are addressed. Please contact our customer service team at [email protected] to discuss your situation further. We aim to ensure you have a positive experience with FIERCEPULSE, and we appreciate your feedback as it helps us improve our products and services. Best, Customer Service Team

Response from FIERCEPULSEJul 31, 2024

Hey Dawn, Thank you for your review. I’m genuinely sorry to hear that you had a frustrating experience with our leggings. We take great pride in our products and are disappointed that they did not meet your expectations. Our leggings are designed with a unique printing process on a white base fabric, which sometimes shows through when stretched, especially with darker colors. This characteristic is a result of our eco-friendly dye sublimation process, ensuring vibrant, long-lasting colors while being mindful of the environment. However, it sounds like the issues you encountered with the material and stitching are beyond normal expectations, and for that, I apologize sincerely. Regarding our return policy, we do have a limited return policy which allows for exchanges rather than refunds, as each piece is custom-made on demand. This policy is clearly stated on each product page to ensure transparency before purchase. We aim to make the exchange process as smooth as possible, and we appreciate your understanding of our sustainability efforts. To address your concerns, please reach out to our customer service team at [email protected] with your order details and a photo of the issues you mentioned. We will be more than happy to assist you with an exchange, refund or any other solution that works best for you. Thank you again for bringing this to our attention. Your feedback is invaluable to us, and we are committed to improving our products and services based on your insights. Best, Customer Service Team FIERCEPULSE

Response from FIERCEPULSEFeb 28, 2024

UPDATE: - The customer placed an order on January 14th 2024 - In an effort to find out what went wrong, we reached out to the customer on January 31st 2024, asking for details and trying to make it right. - Customer never responded to our emails. We are more than happy to issue you a refund once you return the items. Let us know how would you like to proceed, we are always happy to help and make it right. Best Customer Service Team at FIERCEPULSE --- Thank you for bringing your concerns to our attention. We're genuinely sorry to hear about your dissatisfaction with the leggings and any inconvenience the return policy may have caused you. At FIERCEPULSE, we strive to provide high-quality, comfortable activewear, and we regret that we missed the mark on this occasion. Regarding our return policy, it's true that we offer exchanges or store credit within 14 days of purchase because our products are made on-demand, specifically for each customer. This policy helps us minimize waste and support sustainability, aligning with our commitment to being an eco-friendly brand. However, we understand how this could be frustrating if the product did not meet your expectations. For the leggings' material, please know we use a high-quality, eco-friendly dye sublimation process to ensure our leggings are vibrant and durable. However, due to the nature of the white base fabric we use to achieve these vibrant prints, some dark-colored leggings might show the white base when stretched. We're continually working to improve our product quality and appreciate your feedback as it helps us grow and improve. We value your business and would like to address your concerns directly. Please reach out to our customer service team at [email protected], and we'd be more than happy to discuss a satisfactory resolution. Your satisfaction is our top priority, and we hope to restore your faith in our brand. Again, we apologize for any inconvenience and disappointment. Thank you for taking the time to share your experience. -- Best, Customer Service Team

Response from FIERCEPULSEDec 16, 2023

Update: Both orders were delivered today Dec-19: Tracking link for 58226: https://track.pasts.lv/consignment/tracking?type=pasts&id=LY054618128LV Tracking link for 58224: https://track.pasts.lv/consignment/tracking?type=pasts&id=LY054623264LV --- Thank you for reaching out regarding the delay in your order's shipment. I understand your concerns about the extended pre-transit status since December 8th and the uncertainty this may cause. FIERCEPULSE aims to ensure timely delivery, but there may be delays due to various factors. If a package has not arrived within the estimated shipping time plus an allowance of 15 business days for potential delays, and there has been no update on the tracking information for more than 10 business days, we are going to take a closer look. We are committed to assisting you in these situations and, if necessary, will re-ship a replacement free of charge​​. I assure you that FIERCEPULSE is dedicated to providing quality service and products, and we value your trust in our brand. To resolve this issue effectively, I've escalated your case and the customer service team are going to investigate this case further and assist and reach out via your email on file within 24-48 hours. Your satisfaction is important to us, and we are here to ensure a positive experience with our brand. We are a small family-owned brand that has a high reputation, we are not a scam, we have more than 2000+ positive reviews here: https://fiercepulse.com/pages/fiercepulse-reviews and you can see our leggings are worn by celebrities and as seen on TV here: https://fiercepulse.com/pages/verified-video-reviews-fiercepulse