FIERCEPULSE Reviews | Read Customer Reviews of fiercepulse.com

FIERCEPULSE Reviews | Read Customer Reviews of fiercepulse.com

FIERCEPULSE reviews

87 approved reviews, newest moderated first

Meryl F.
May 19, 2023
OMG this is the worst bait and switch
**adding an update - they contacted me immediately and apologized for their error in using white thread for seams and are sending out a new pair Thank you Got my replacement pair and I love them Will order another pair soon!
Response from FIERCEPULSEMay 19, 2023
Dear Meryl F, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience with our product. At FIERCEPULSE, we strive to provide our customers with high-quality products that match the descriptions and images on our website, and we regret that we didn't meet those expectations in this case. I can assure you 100% this is not bait and switch, if it was we would have not gotten over 1500 positive reviews here: https://fiercepulse.com/pages/fiercepulse-reviews and we would have not been featured on Wendy Williams Show and Celebrities would have not worn our leggings, you can verify all of that here: https://fiercepulse.com/pages/fiercepulse-reviews White we are still waiting for you to verify your identity and order details here, based on the first name we were able to match one recent order, and we assume you have ordered the BLACK & GOLD YOGA LEGGINGS - which btw is one of our best sellers, great choice! We also saw (assume that's you) that you have reached out to our customer service, we are glad you love the fit - please note we respond within 24 hours or less, and someone will respond today. I have escalated your case to make sure it gets prioritized. I also noticed the screenshot you have taken is from the "Leggings" product page, but you have actually ordered the "Yoga Leggings" from the same print. Please note the stitching on these two different garment is different. This is what you have actually ordered: https://fiercepulse.com/products/black-gold-yoga-leggings (YOGA LEGGINGS) The screenshot you have provided in the email is from this product page: https://fiercepulse.com/products/black-gold-leggings (LEGGINGS) One thing is for sure the stitching on both is BLACK, but different. The stitching should have been BLACK 100% agree - it's very likely an honest mistake from our end which we are more than happy to fix it by sending you a FREE replacement. As stated in our return policy you do not need to return the item you've received if it's damaged and/or not as described on the product page. This could have simply been resolved by now by submitting a return inquire for a "damaged' item because it's 100% covered by our policy. We value your business and want to make this right for you. I see (assumed since this review is NOT verified yet) you have already reached out based on your First name here, at [email protected], our friendly customer service team will take over from there so we can discuss this further and find a resolution that works for you. We hope to resolve this issue promptly and to your satisfaction. Best, Customer Service Team
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Imelda M.
Feb 15, 2023
Know What You Like-Different Versions are available
I ordered the color splash leggings and matching bra. I am trying to return them but have not heard back from customer service. The material is very thin and offers no support. If you aren’t shapely on your own, don’t buy these. They also feel hot, not breathable. Not to mention , the inseam on the crotch is bothersome if you don’t wear underwear and panty lines show big time if you do. The bra is the same material with zero padding to keep your nipples from showing. There is zero support here, so if you have any kind of boobs, don’t buy this. I can’t believe I paid over $100 for this. It was a total waste of my hard earned money. UPDATE I was contacted by customer service shortly after posting the February review expressing my dissatisfaction. I hesitated to respond but eventually did. They invited me to try a different version of their leggings, in case what I’d ordered wasn’t right for me. I originally ordered the yoga leggings, as I am a yoga instructor and wear them daily. I finally agreed to try their leggings with pockets for free. I’ve gotta say, I love them. The compression is slightly greater and the inseam has a triangle sewn in to prevent them from going up your butt. They look fabulous and are comfortable and functional. And of course, the print design is gorgeous. I chose the Boho Skull leggings with pockets. Customer service was timely and they followed through. I am very pleased with this new pair and likely will order more.
Response from FIERCEPULSEMay 16, 2023
----- UPDATE: Full refund has been issued to the Imelda Medrano. ------ Dear Imelda Medrano, Thank you for sharing your concerns with us. We're genuinely sorry to hear that your experience with our Color Splash leggings and matching bra did not meet your expectations. Quality and comfort are central to FIERCEPULSE's values, so we're disappointed to hear about your dissatisfaction. Our products are designed with a unique and vibrant printing process on a white base fabric. When stretched, the white base might slightly show through the pattern, which is a normal characteristic of our printing process and doesn't indicate thin or low-quality material. We understand your concerns regarding support and breathability. Our leggings and bras are designed to strike a balance between comfort and style. However, we acknowledge that everyone's fit and comfort preferences can vary. We're sorry for any inconvenience caused in reaching out to our customer service. We aim to respond to all inquiries as quickly as possible. If you've experienced a delay, please ensure you've reached us at [email protected] and we will get back to you promptly. We have a limited return policy due to our print-on-demand model, but rest assured that if there's an issue with the product's quality, we are committed to making it right. If you believe your items are damaged or faulty, please include a photo of the goods when you reach out to us. We appreciate your feedback, as it helps us to improve. We hope to turn your experience around and regain your trust in our brand. -- Best, Customer Service Team FIERCEPULSE
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Thom Kenney (.
Nov 30, 2022
Fantastic customer service
Truth be told, we were not very satisfied at first. After contacting customer service, they treated us so very well and with such transparency, I'm updating this review. This is a family owned company and they are a pleasure to work with. Just be mindful of the return window as it's a bit shorter than most.
Response from FIERCEPULSEMay 23, 2023
Hi Thom Kenney, Thank you so much for taking the time to update your review, we genuinely appreciate it. We are sorry to hear that your initial experience didn't meet your expectations, but are relieved to know our customer service team was able to turn things around for you. Being a family-owned company, we are absolutely committed to our customers and we always strive to make your experiences with us transparent and satisfactory. Your satisfaction is indeed our topmost priority and your feedback is crucial for us in maintaining our high service standards. We appreciate your advice about the return window and upon closer review we extended the return window form 7 to 14 days based on the feedback we received from your and other customers. We understand it's essential to have enough time to ensure satisfaction with a purchase, and we apologize if our current policy has caused any inconvenience. Please don't hesitate to reach out to us if you have any further questions, comments, or concerns. We are always here to assist you. Thank you once again for your generous words and your continued support. Best, Customer Service Team
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Hillary White S.
Oct 15, 2022
Their sizes are not accurate
Their sizes are not accurate. The quality is not great. No returns!!! Not worth it it do not buy!
Response from FIERCEPULSEMay 19, 2023
----- UPDATE: We reached out to Hillary twice to make it right, both times we got no response from Hillary. ----- Dear Hillary White Singer, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear that your purchase didn't meet your expectations regarding sizing and quality. At FIERCEPULSE, we strive to offer accurate sizing information for each of our products. We understand how crucial the correct fit is for our leggings, and we're continually working on ways to improve this for our customers. We've recently introduced a fit assistant, a tool designed to suggest the best size for you based on your body measurements. We encourage everyone to use this feature on our website for future purchases to ensure a more satisfactory fit. You can access the fit assistant here: https://fiercepulse.com/pages/size-chart or on every product page if you click on "what's my size" We want to reassure you that all our products are made with quality in mind, printed on-demand, and carefully hand-sewn for each customer. We are always striving to improve and your feedback plays a crucial role in that process. We do have a limited return policy due to the custom-made nature of our products. However, in instances of quality issues or incorrect items, we are committed to making it right. If you believe your product falls into these categories, we kindly ask you to reach out to us at [email protected] with relevant details and photographs. Your satisfaction is important to us and we'd love the opportunity to improve your experience with us. -- Best, Customer Service Team
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Decca P.
Sep 22, 2022
No such thing as returns. Better love your items!
I liked this company until I had to return items. The leggings are really cute and comfortable. That's why I give them a 2. My complaint is that the pants I ordered, were actually see-through material. If you stretch them out at all, or bend over, the colors turn white and see-through. The bra sizes were far too big based on their size measurements. For 80$ a pair 😳, I felt like this was unacceptable. The hoops you have to jump through to return are horrible. And, there are NO REFUNDS, only exchanges or credits. You better love the items you ordered! First, you have to fill out a form for what you want to exchange. They will send you an email in a few days and let you know if they will accept your exchange. Not liking an item or cheap quality is NOT an acceptable reason. You can only exchange something if it doesn't fit or they made a mistake in their order. They make you prove it with a picture. Then once that email comes in, you have 5 days to return or you cannot exchange. Last, you have to give them the tracking information within 2 days or you will not get your exchange. I left on a trip when they decided to respond to my application to exchange so I missed the 5 day window. I will never order from this place again. No one has this much time & energy to deal with an exchange. It's awful.
Response from FIERCEPULSEMay 18, 2023
Dear Decca Potter, We're truly sorry to hear about your experience with our return process. At FIERCEPULSE, we strive to provide our customers with high-quality products and excellent customer service, and we regret that we didn't meet those expectations in this case. We understand your concerns about the transparency of our leggings when stretched. We value transparency and want you to love your new leggings as much as we do. Our leggings are made using a white base fabric, which allows us to print our unique and vibrant designs. When stretched, you may notice the white base color slightly showing through the pattern. This is completely normal and does not mean your leggings are see-through. It's simply a characteristic of our printing process, and rest assured, your leggings will still provide you with the coverage you need. This note is stated on each product page so everyone is aware of it. Regarding our return policy, as a print-on-demand business, we create each item specifically for the customer who orders it. This is why we currently offer exchanges or store credit. We understand that this may not be ideal in every situation, and we're sorry for any inconvenience this may have caused. We're sorry to hear that you found our return process to be difficult. We aim to make our return process as straightforward as possible, but we understand that the timing may not have worked out in your case. We appreciate your feedback and will take it into consideration as we continue to improve our policies and procedures. Please reach out to us directly at [email protected] so we can discuss this further and find a resolution that works for you. We value your business and hope we can turn this experience around for you. Once you verify your name and order our friendly customer service team will be reaching out to you as well. Best, Customer Service Team
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Sdinfo
Apr 6, 2022
Do not buy!
Terrible quality as well as horrible customer service. The patterns are printed onto cheap white material. With any stretch at all, the vibrant material turns white and faded. The leggings I bought are too large, but the pattern still fades. It would be worse if they actually fit. They do not accept returns, only store credit. There is a reason Fiercepulse is only online and on facebook. That’s how they can control reviews. Buyer beware.
Response from FIERCEPULSEMay 18, 2023
Dear Sdinfo We're truly sorry to hear about your dissatisfaction with our products and customer service. At FIERCEPULSE, we are committed to providing high-quality products and excellent customer service, and we regret that your experience did not meet those expectations. We understand your concerns about the transparency of our leggings when stretched. Our leggings are made using a white base fabric, which allows us to print our unique and vibrant designs. When stretched, you may notice the white base color slightly showing through the pattern. This is completely normal and does not mean your leggings are see-through. It's simply a characteristic of our printing process, we are glad to have more than 1500 positive reviews on our website: https://fiercepulse.com/pages/fiercepulse-reviews Regarding our return policy, as a print-on-demand business, we create each item specifically for the customer who orders it. This is why we currently offer exchanges or store credit instead of refunds which is stated on every product page. We understand that this may not be ideal in every situation, and we're sorry for any inconvenience this may have caused. We value transparency and we do not control reviews. We believe that all feedback, positive or negative, helps us to improve our products and services. We take your feedback seriously and we're committed to making things right. Please reach out to us directly at [email protected] so we can discuss this further and find a resolution that works for you. Once you verify your identity contact details our friendly customer service team will reach out to you. Best, Customer Service Team
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Agnes O.
Oct 18, 2021
Good quality - very happy
I bought a pair of the optical illusion tights. They arrived in the specified time and are good quality. At first they looked a bit small but they are stretchy without being loose or baggy. The colour loses it's intensity when I put them on but it could be due to my size and not the product itself. The other thing is the currency exchange as they are made in America can catch you off guard. I am very happy with my purchase and would recommend to anyone who loves their tights and doesn't mind paying a bit extra for good quality.
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