FIERCEPULSEReviews of fiercepulse.com

Response from FIERCEPULSEJun 15, 2025

Thank you for your review, and I’m truly sorry to hear that your order didn’t arrive in time for Mother’s Day. We completely understand how important timely delivery is—especially when it comes to special occasions—and I regret that we let you down. While our shipping timeline is estimated at 3–6 business days after processing, I can see how this distinction may not have been clear upfront. Because each pair of leggings is handmade and printed on demand, there's a short processing period before shipping begins. This approach allows us to reduce waste and stay true to our values of sustainability and quality, but we recognize it can be frustrating when expectations around delivery timing aren't met. We appreciate your feedback on this point—it helps us better understand where communication can be improved. On a brighter note, we’re happy to hear your wife liked the leggings! Every piece is crafted with care using vibrant, eco-conscious prints and high-quality materials that are meant to last and inspire. We’re constantly working to enhance our customer experience, and feedback like yours is invaluable in helping us do just that. If there’s anything else we can do to support you, please don’t hesitate to reach out to our customer service team. Thank you again for sharing your thoughts. -- Best Customer Service Team

Response from FIERCEPULSEMay 18, 2023

Dear Decca Potter, We're truly sorry to hear about your experience with our return process. At FIERCEPULSE, we strive to provide our customers with high-quality products and excellent customer service, and we regret that we didn't meet those expectations in this case. We understand your concerns about the transparency of our leggings when stretched. We value transparency and want you to love your new leggings as much as we do. Our leggings are made using a white base fabric, which allows us to print our unique and vibrant designs. When stretched, you may notice the white base color slightly showing through the pattern. This is completely normal and does not mean your leggings are see-through. It's simply a characteristic of our printing process, and rest assured, your leggings will still provide you with the coverage you need. This note is stated on each product page so everyone is aware of it. Regarding our return policy, as a print-on-demand business, we create each item specifically for the customer who orders it. This is why we currently offer exchanges or store credit. We understand that this may not be ideal in every situation, and we're sorry for any inconvenience this may have caused. We're sorry to hear that you found our return process to be difficult. We aim to make our return process as straightforward as possible, but we understand that the timing may not have worked out in your case. We appreciate your feedback and will take it into consideration as we continue to improve our policies and procedures. Please reach out to us directly at [email protected] so we can discuss this further and find a resolution that works for you. We value your business and hope we can turn this experience around for you. Once you verify your name and order our friendly customer service team will be reaching out to you as well. Best, Customer Service Team