FIBAROReviews of fibaro.com

Avoid this company! Their Z-wave products always look good and glossy but every single one I have purchased (Home centre lite, RGBW 441 and 442, implant) has had issues, some admitted by Fibaro and never fixed. Others not working as per the instructions or completely failing/corrupted.

Please avoid like covid. I have been trying to get help after spending the best part of £900. Its not existent, Its run from Poland and promises you the world, buyers beware, they offer security and fire alarms, i would not trust them to look after a sausage on a BBQ

Our Fibaro installation by a licensed contractor has been plagued by issues and system faults. They have changed the head unit 3 times and we still have faults and random things happening. We approached Fibaro International for warranty but were curtly told to deal with the local contractor who was at fault. We are left with no support or capacity to make a warranty claim. The system looks good and sounds good ... but is deeply flawed ! Do not buy it.

I’m currently looking at getting rid of our Fibaro system. It’s never worked properly. You can only update from an computer, I can’t update from the app and now I can’t connect to my hub. If you turn The lights on with the wall switch it’s pretty random whether they will work or not. They switch on randomly after being turned off, or not switch on at all without dozens of times flicking the switches. My electrician eventually gave up and said he had no idea why it was doing this. Their tech support shows no interest in my issues. They’re in Poland, why should they care? Changing the password is a nightmare and once charged the app generally won’t recognise the new password. Only one person seems to be able to have the app loaded and password working. If I load it on my wife’s phone, my app won’t let me in anymore and vice versa. It’s just hopeless and I regret getting it installed.

Some good products. Home center very adaptive and useful product. Support very hit and miss... Steer clear of intercom which has poor software and doesn’t always notify you of visitor at the door!!!

I have had a couple of Fibaro products for the last year, Intelligent radiator thermostats and they have worked very well. rechargeable batteries & remote temperature sensing. In fact they have worked so well I derided to extend to other parts of the house by purchasing a Fibaro Home Centre 2 and most of the insulation has gone very well. The Fibaro Motion sensors are another matter as I can only attach 1 out of the 4 I purchased to the HC2 these are combined PIR, temp and light and if I can't get them to work everything else dose not and I have just wasted £2000. Any help will be greatly received.