FIBAROReviews of fibaro.com

Customer with Fibaro for 15 years. Very complex installation with around 1000 devices. I'm computers engineer so I don't need usually support or advice but when you deal with a defect on the product and require support there is no answer. Support has become terrible after Nice acquisition. Think twice to use their products because you won't get any support from them.

no customer support. if you want any service from fibaro, you need to send your product to Poland with no promise of any solution. Products states to last 8 years, but breaks in 2 years. Never, ever Fibaro.

Sämsta operativsystemet, gränssnittet. Blir ett annat smart system nästa gång.

I was notified that the item I ordered was out of stock and I have asked many times to get them to refund the money back to my account and I have the order number and everything associated with the order. They continue to ask me to choose another item, and I don't want another item. I want the 82 dollars and change refunded to my account...immediately. They are stealing from an elderly woman on a fixed income. Shoppers Beware!! Please don't steal my money from me and refund the money for order number FA27607 back into my account...PLEASE!!!

No more update for Fibaro HC2 - 500 euro in the trash, better order chinnese Tuya. There has been an unresolved complaint on support for 2 months.

I'm with Fibaro since 2015. My big house is still controlled by Fibaro Home Center 2 (HC2). My system has 116 z-wave devices, mostly made by Fibaro. System is running my UHAS (Universal Home Automation System) that has 102 scenes and 149 Virtual Devices (VD). I can't say that it is always honey & milk, but system is working 98% of the time as expected with just occasional little problems of which most are probably caused by my own code. I'm now working on transferring my system to HC3. HC3 is in many ways much better than HC2, but Fibaro is still actively working on its software. Yes, it does take long time for HC3 software to mature, but same as they managed to make HC2 very stable system, I still believe they will do the same with HC3. In all this years I contacted Fibaro support only once and get proper support. Thank you Fibaro!

Support is unable to assist. They cancelled scheduled live support and simply stopped communicating.

Horrendous customer service. I have been using the Fibaro HC2 and later HC3 for 3 years now. Overall I am fairly happy with the system in spite of a steep learning curve. I decided to expand the system and needed guidance on which product to use, i called customer support and waited 10 minutes before just being disconnected. I called again and was connected to an "expert", which turned out to be a confused young woman with literally 0 knowledge around Fibaro. She started asking questions about my system without even hearing my question and then asked me to send a screenshot of a wall switch and promised to get back to me, which would have ended in nothing as she had still not heard my request. I managed to stop the interaction and reset it and asked a simple question even providing their OWN product names and numbers for her to choose from to which she answered "I do not know these products". Biggest waste of time in my life.