FIBAROReviews of fibaro.com

Customer with Fibaro for 15 years. Very complex installation with around 1000 devices. I'm computers engineer so I don't need usually support or advice but when you deal with a defect on the product and require support there is no answer. Support has become terrible after Nice acquisition. Think twice to use their products because you won't get any support from them.

no customer support. if you want any service from fibaro, you need to send your product to Poland with no promise of any solution. Products states to last 8 years, but breaks in 2 years. Never, ever Fibaro.

Sämsta operativsystemet, gränssnittet. Blir ett annat smart system nästa gång.

I was notified that the item I ordered was out of stock and I have asked many times to get them to refund the money back to my account and I have the order number and everything associated with the order. They continue to ask me to choose another item, and I don't want another item. I want the 82 dollars and change refunded to my account...immediately. They are stealing from an elderly woman on a fixed income. Shoppers Beware!! Please don't steal my money from me and refund the money for order number FA27607 back into my account...PLEASE!!!

No more update for Fibaro HC2 - 500 euro in the trash, better order chinnese Tuya. There has been an unresolved complaint on support for 2 months.

Support is unable to assist. They cancelled scheduled live support and simply stopped communicating.

Horrendous customer service. I have been using the Fibaro HC2 and later HC3 for 3 years now. Overall I am fairly happy with the system in spite of a steep learning curve. I decided to expand the system and needed guidance on which product to use, i called customer support and waited 10 minutes before just being disconnected. I called again and was connected to an "expert", which turned out to be a confused young woman with literally 0 knowledge around Fibaro. She started asking questions about my system without even hearing my question and then asked me to send a screenshot of a wall switch and promised to get back to me, which would have ended in nothing as she had still not heard my request. I managed to stop the interaction and reset it and asked a simple question even providing their OWN product names and numbers for her to choose from to which she answered "I do not know these products". Biggest waste of time in my life.

Avoid at all costs. I've had a fibaro HC2 for probably 10 years. I bought one after learning about Z-Wave and its promise for advanced home automation. It was unusual in its ability to send two-way communications and create a mesh network. This sounded brilliant. I invested hundreds and hundreds of £s in the system. Some of it sort of worked, but it was difficult to do anything useful with and Fibaro was always very slow in supporting products other than their own - and you need them to implement support in their controller for other devices to work. I really wanted this product and eco system to work but in truth, Fibaro turned me off z-wave and despite spending many, many hours trying to get a Fibaro home automation network running on their flagship Home Centre 2 to work, in the end I just gave up and left the system to slowly deteriorate over time, reverting back to either manual control over devices or, as new options became available, such as Alexa and Philips Hue, I moved over to them. Now years later, after forgetting the previous pain of trying to use Fibaro, I went and purchased some new devices with the intention of getting the automation aspect of the house back in shape. Big mistake, several more wasted days and more wasted money. The system, even after all these years of development time, is still and difficult to use, flakey mess. It just can't do even basic home automation stuff reliably, it can't keep track of its own sensors and it only really achieves the exact opposite of what you want from home automation - hours of frustrated wasted time trying to get it to work.