fi.google.comReviews of fi.google.com

Absolute garbage company. You will be lucky to really get your phone to work. Not to mention the fact that their unlimited plan caps at 18gb........unlimited right. Thats the smaller end of the problem. Let's discuss the hidden fees. Or the customer services people with English names that you can't understand Or their incredibly rude attitude when them repeating the same 4 sentences is not helping you. Or the garbage phones you pay insurance on monthly that you STILL HAVE TO PAY A FEE ON IF YOU REPLACE IT. ABSOLUTE GARABE IF YOU ASK ME. They refuse to refund money that is owed to me cause they say it is justified I should have been aware that even when a service is paused they still get to charge you $80 every three months on TOP OF the phone payment, insurance, and Google service monthly fee you are paying. I absolutely regretted my decision 5 minutes into getting into it with this company. They only care about their money and nothing else.

For years I've been a strong advocate for Google , but Google Fi is a scam ...no unlimited data plan they slow down the data after 22 gigs .I had transferred two numbers from two pre paid plans the second number they couldn't transfer so they gave me a new number but reassured me I'd still get all the promotions . The second billing cycle was paid now they are charging me for the second phone another 200$ on top of the 50 I paid for an out dated piece of crap Moto g powered . Two weeks now I've been calling them and they escalated the issue to another department and told me it'll be taken care of now today they denied my claim ( the same day that the extra 200$ is supposed to be charged from my account) I'm from the ghetto I know a script flip when I see one ...Google is just another greedy conglomerate try to jip everyday people out of their hard earned pennies. This is not the way to do business, please don't fall for this scam just because Google put their name on it.

You would think that since it's Google it would be a reputable and straight forward service, but it IS most definitely a bait and switch scam! Everything from the "keep your current phone and number" to the confusing offset billing system is designed specifically to rip you off! Please do not fall for this completely dishonest service.

I would give them 0 stars if I could. I have had sprint for a few years and wanted to change. Google tells me that I have to poay in full as Experian said that I only quilified for 400.00. HUH... Well that can not be right, I have a decent credit score. Called and spoke to experian who told me that they never give how much. Since then I have gotten 2 more credit cards and a few other items that put my credit in a higher bracket. Ok, Ill try again. I ask this idiot to re run my credit, he gives me experian phone number. Reallyyyyyy, oki, try to tell him but he is soooo dumb he keeps reading the same lines. No phone number to talk to someone. What a joke.

Terrible service in areas where my Verizon service was excellent. I drop calls and cut out more often than not. It's become a joke with my coworkers that I can never be heard on calls. Now, my messaging has stopped working. I'll be switching back to Verizon next week. Absolutely DO NOT recommend Google Fi.

Do not get GoogleFi!!!!!! First I got baited and switched on what a plan actually costs, then I immediately canceled my service and account (before any use) yet they can't seem to do that correctly, I returned the phone immediately after and have proof of delivery a month ago yet they are taking money out of my account anyway!!!!!! Customer service is useless!!!!!

Where do I even begin? I have never had such a horrific experience with a phone company. Why even have customer support if they are powerless to do anything to help? Impotent customer service agents with meaningless scripts full of equally meaningless platitudes. From saying bills are automatically done and no one has any control over them, to agents keeping you on hold for 20 minutes filling out requests for exclusions that never materialize. Apparently almost dying is not a valid excuse to extend a courtesy forgiveness on activating a phone a few days late. Hours spent emailing, calling, and online chatting have only garnered an intense frustration and a desire to protect my friends, family, and co-workers from signing on with Google fi.

If it was possible I would leave 0 stars. This is the WORST service I have EVER received. I was given a phone number that was still activated by the previous owner. Google refused to give me any refund because I "used their service." I was not receiving calls or messages and I had already given this number out for my small business - so I lost business. The customer service reps read off a script and copy and pasted their replies from the FAQs. Not helpful and have zero empathy for the awful service they have. I wanted a refund for 7 days - 7 days that I was sharing a line with the previous owner. I did not receive ANY help from customer service. The reps repeatedly lied to me directly on the phone about not being able to access my old account or view certain things, then I call in with these issues and somehow they can pull up details from it. It was the most frustrating experience of my life. It's almost like the customer reps are just there to answer phones call and laugh while they take your money and screw you over. I had issues from day 1 and should have seen the red flags, but I felt like it was a cheap option. STAY AWAY FROM GOOGLE FI!!!! You will regret it.