FHReviews of fh.express

I had a parcel delivered to the foyer of the building yesterday. The courier did not inform me she had done so. There are many people who use the foyer and any one of them could have taken it. If you think that is efficient, the you are in the wrong business. I would not recommend your services to anyone.

They are terrible, they don't answer the emails and Connot be contacted by phone.

I finally got my package from W.A (Im in Vic) It only took 2 weeks longer than getting a package delivered from the States (I ordered something from America on the same day) My package was thrown on the ground by the driver. When I realised what the noise was, he was long gone (Faster than a newly wed couple checking into the hotel room) Their cusstomer service is absolute rubbish, Ive dealt with worse, but theyre still rubbish. These courier companies make it near impossible to contact them, maybe because customers only contact them to complain? Anyway, this company is a terrible waste of time. If you use this company, give your customers an other option, there are much better courier companies out there, and they know how to do their job.

No service, twice two deferent orders/deliveries items were left at the front of common property for anyone to collect, instead of the actual unit. How is it a successful delivery, if the drivers ignore the actual address and the multistory apartment block is threated like a free standing dwelling occupied by one family.

The first delivery, the package was correctly addressed to be delivered to the local pharmacy but the delivery person decided to go around the back of the building and leave the parcel in a pubs doorway, where anyone going to the pub had access to the door, the package went missing, I had to get a refund from the seller. Fast horse refused to take responsibility for the loss. Next delivery was supposed to be today at the same address to a pharmacy that contracts to NZ POST...I get notified by email that the parcel cannot be safely delivered? No answer from fast horse by phone or email, but fasthorse have already contacted the seller saying the parcel cannot be delivered and they are sending it back to the sender??? The original notification said the parcel is on board with the courier at 1pm, at 3pm I was emailed saying it can't be delivered and at 7pm I get an email from the seller.... Very shady company as the pharmacy was definitely open and I contacted the pharmacy they said that nobody had tried to deliver a package from fasthorse today.

Marked parcel as deliveried when it wasnt. There is no way of getting in touch with them. Sent 5 emails all with no reply or automated replies

Our house is down a long driveway. The smallest letterbox for letters only at the top of road in full view of everyone. Left parcel 3 times the size of letterbox in suburb of Howick. Sent picture showing how they tried to stuff it inside but couldn't...picture shows 50 metre driveway with heaps of parking plus secure area for deliveries. Only courier to do this. I am not home till after 5pm so fingers crossed it isn't stolen or broken. Hate that online shopping company are now using this crowd. Will not be shopping there anymore if the continue with this courier company.

Why did your postman throw the parcel into my door????? Is it a rubbish?? I ordered a very expensive distance measure, and it was calibrated. if he broke it, you would buy me new!!!!! anyway, I'll check the calibration