FHReviews of fh.express

The email system is automated and no humans actually take care of your problems when your package is stuck.

Absolute rubbish company that employees delivery drivers with no care at all.

What went wrong this time, well "every time" you Driver just throws parcel over fence to unsafe place. How to improve service. Just deliver to front door like everyone else does and leave in safe place. Make contacting customer service easier. Act on complaints received don't just apologize and do NOTHING.

Finally notified delivering yesterday . Home all day, cameras etc . Receive a notification saying “ no safe place to leave the package “ absolute load of rubbish , there was no attempted delivery . Trying to sort this out with them is a waste of time .

My parcel has been in the Australian distribution centre waiting to be delivered for over 2 weeks. The phone number provided by Ali Express for customer service doesn't exist.

Once again these so called delivery drivers just toss your parcel where they find it easiest for them, take a photo and go. Don't even attempt to knock the door or ring a doorbell. What is wrong with them!!! Totally useless drivers and should not be working in this industry.

Abhorrent company. Worst delivery staff. Shoved an expensive leica lens delivery half hanging out of my letterbox for any would be opportunist to steal, instead of bringing it to the door like they should. This has happened many times. They sometimes turn up at my house at weird hours on a weekend in unmarked cars, often several completely different drivers on the same day. It’s like the Uber of courier services. It feels like a massive violation of privacy. And what’s worse, I have no way of opting out, as a lot of companies no longer give you shipping options. This company is awful, and I hope they eventually get regulated out of existence.

It is important that you are aware of the sloppy delivery second time by the delivery driver of FastHorse Delivery here in NZ. Twice now the (I do contact the company directly to educate their drivers) Delivery Driver just left the good widely exposed to wind/rain and stealing right in front of the door in view of the main road and footpath. Completely unnecessary as there is a clearly marked are , under cover and safe from prying eyes, 1 meter from where he dropped the items of value. clearly marked and used by all other delivery companies. It takes just a moment to look and common sense. The items could have easily been stolen or damaged, only because the courier driver did not take a moment to look and move 1m further to deliver the valued item at the right area. All the drivers need to do, slow down a moment and look. BTW, it's all on the security cam. I will write an updated review after my next delivery, hopefully better.