FHReviews of fh.express

The email system is automated and no humans actually take care of your problems when your package is stuck.

Absolute rubbish company that employees delivery drivers with no care at all.

What went wrong this time, well "every time" you Driver just throws parcel over fence to unsafe place. How to improve service. Just deliver to front door like everyone else does and leave in safe place. Make contacting customer service easier. Act on complaints received don't just apologize and do NOTHING.

Finally notified delivering yesterday . Home all day, cameras etc . Receive a notification saying “ no safe place to leave the package “ absolute load of rubbish , there was no attempted delivery . Trying to sort this out with them is a waste of time .

My parcel has been in the Australian distribution centre waiting to be delivered for over 2 weeks. The phone number provided by Ali Express for customer service doesn't exist.

Once again these so called delivery drivers just toss your parcel where they find it easiest for them, take a photo and go. Don't even attempt to knock the door or ring a doorbell. What is wrong with them!!! Totally useless drivers and should not be working in this industry.

Abhorrent company. Worst delivery staff. Shoved an expensive leica lens delivery half hanging out of my letterbox for any would be opportunist to steal, instead of bringing it to the door like they should. This has happened many times. They sometimes turn up at my house at weird hours on a weekend in unmarked cars, often several completely different drivers on the same day. It’s like the Uber of courier services. It feels like a massive violation of privacy. And what’s worse, I have no way of opting out, as a lot of companies no longer give you shipping options. This company is awful, and I hope they eventually get regulated out of existence.

Absolutely terrible