FerrellgasReviews of ferrellgas.com

Negative 100 stars! Ferrellgas is horrible! They have left my son and his family with a special needs child without heat for almost 3 days! Their pipes have frozen, they are freezing and getting ill now on top of that. My son requested a refill at 40% because they have had many issues in the past, they have been rescheduled 3 times now and no one at the company seems to care or be able to help. Run as far away from this company as fast as you can!

I ordered propane on January 13 when my tank was at 30%, as advised by Ferrell representatives. It is now February 2 and I have not received any propane. I am not on a schedule for a delivery. I spoke with a rep today and was told ferrell is aware of the length of time since I placed my order and that I'm "not the only one" waiting. I have cancelled my account because this is not the first time this has happened to me. In the past I was told deliveries to my area are only made on a Thursdays of each week. On January 20 I say a ferrell delivery truck in my area, within 4 miles of my home.

Order propane last Wednesday here it is Thursday the 29th and no propane. I have called and updated my tank and let them know it’s empty. Supposedly I would be a priority. Still no update on ETA. Better planning would be a recommendation for this company. I was planning ahead so not to run out of propane because I knew I’d the projected snowstorm. Ferrell has no excuse. I will be switching companies as soon as this cold snap is over.

Awesome company

Ferrell Gas is once again leaving its customers without propane during the depths of the winter - as they do every, single year. I contacted them last Tuesday to say my tank was getting low. At that point I was given an eight-day delivery window. I called back on Thursday to say my tank was even lower, and was then told that a delivery was scheduled for Saturday, another two days later. Yesterday came and went - no delivery, no communucation from Ferrell Gas. I called the emergency line this morning, and was told that I'm scheduled for a delivery tomorrow. Mind you, temperatures are in the single digits, and we're supposed to get almost two feet of snow today. My tank is on fumes, so it's likely I'll run out completely before they get here - if they even show. This happens to Ferrell Gas customers in the Capital Region every year. How can a company whose sole purpose is to provide its customers with home heating fuel be allowed to do this?

Ferrellgas is terrible at communication and unreliable. We finally had enough after this most recent issue. we are set on auto fill and they were suppose to come december 27th and just didn’t show up. Fast forward to January 2nd we have no heat and call to have someone come out, they first say they might be able to get someone out in a day or two and then never call back. the next person says they can’t get someone out for 4 days even though we were on auto fill. We canceled their service and then they called to say they can maybe get someone out in two days. they are completely unreliable. now we have no heat in January in Michigan for the weekend with an infant, writing this so others don’t waste their time doing service with them.

We have a 2 unit home supposedly on automatic fill when it gets below half tank. We have not had a fill since November 20th. We called on December 18th that our gauge said 18%. That said we were out for delivery. Happy New Year 2026. We have no heat & it is 4 degrees. Ferrellgas gas has the worst service on the planet. Go with any other company. Pay more because these guys suck . The worst. No heat on New Year Day 1/1/2026😡😡😡😡😡

I have never written a bad review so this is a first. We had our tank picked up and it had 50% propane in the tank. Ferrell Gas will not give me a refund for the propane in the tank and also charged me a $100 plus tax pick up charge. This is outrageous! The tank was leaning and not safe. We asked them to come fix for 3 months and then asked them to just pick it up. Please never use this company or get the rules before you used them.