FerrellgasReviews of ferrellgas.com

Ferrell gas did not refill our tank . We went without hot water, oven not working, and water tank damaged with sludge. Costing us over 3 grand to replace and convert to electric. We are also seniors and retired on limited funds. We were over charged for gas. We went with a different company. We are still waiting for Ferrell gas to pick up their very unsightly blue tank for almost 2 months. Ferrell gas service out the phone company , that have continued to reschedule to Monday to Wednesday to Friday. No show No call. The tank is still in my front yard. We are being ignored and used as Ferrell storage place for an unsightly blue tank

I ordered a propran refill in January and it is now February 25th, and I still haven't got a delivery originally scheduled for the 12th move to the 20th. Move to the 24th and still no gas use caution with this company. They were good, they're terrible now.

Called after tank had been buried in extreme snow and cold- was at 3%. Rep said I would go to top of dispatch. 1 week later and tank is empty. Its February 2026. Called 4 times and was told I would be made a priority. All lies. Told I would get a call back. Never did. Eff this company. Been with them years and its gone straight down hill. Changing companies asap. Stay away!

The absolutely worst company I have ever worked with in my life. Their negligence has caused me significant damage due to their failure to timely fill my tank and their unreasonable cancellation of fill-ups. And they are so incredibly unpleasant to deal with. THE ABSOLUTELY WORST COMPANY EVER!!!

Ordered gas 1/28/26; was given a delivery by 2/17 date. On 2/17 called and was told that was not a guaranteed delivery date; that was simply a goal they hope to have delivered. They will still not give me a delivery date and told me I wasn't on the schedule. This is not right; I had to pay over $400 up front and have already paid that charge on my card and I still don't know when I'll get a gas delivery.

I would give this company no stars if possible. I called to order gas when I was finally able to check it after all the snow and below normal temperatures we had. According to their estimates online I had 23 percent, I actually had 5 percent after checking tank. My husband and I are both 70 years old and my husband is disabled and on oxygen. We couldn’t check tank with the snow and below normal temperatures we had. Well I called them on feb 9 and I have called daily since. No propane yet and now we are out and have been since Thursday. Not only do we have no heat we also have no hot water because we have a propane water heater. I will be going with another company after this fill, whenever I get it. I would go ahead and change, but there isn’t another company that can set another tank right away. If you are in the market for a a propane company run away from this one. We have had their service for 30 years, but that doesn’t matter to them.

Ferrellgas in Utah, I can’t not express what a joy it has been working with them. Every customer service representative I’ve spoken to is so nice and my delivery driver Colton C is absolutely wonderful. My old propane company was the worst I could imagine and ferrellgas has been nothing but great and goes above and beyond any expectations I could’ve wished for. I have recommended this company to everyone in my neighborhood.

Still waiting for propane. I don’t worry with empty promises from Ferrell bc they can’t even tell me when they can deliver. My original order was scheduled for 1.27. Placed order on 1.20. As of 2.11. No propane and no answers. We are on their co-op and we feel like they could care less if we get fuel from them or not. Very frustrating. I know there was a winter storm. But the raids in our area have been cleared for a week now and still no word. I’m looking into different options.