FenceScreen, LLC.Reviews of fencescreen.com

I love the slats I bought. But.... There is not enough bottom track for the slats. You need to order more bottom track. Then it took 4 emails, 1 phone call, and 2 complaints to the store to get my extra bottom tracks that I paid for

I did not like the minimum $ amount order you implemented. I had to buy a 24 ft screen - cut it in half- fold up 4 inches on the bottom and then put in rivets on 2 sides. I think i qualify to work for you.

What I liked was the customer service. What I did not like was the screen was not the length it was supposed to be, it was 3 ft short and it did not have the extra grommet holes, i ordered every 12 in and got 24 in. The replacement they sent was corrected but it was also 1 ft short. I know because I replaced a 50 ft with this one.

I had placed an order with FenceScreen earlier this year for two custom sized screens with printing on one side only. The process was ok but not as smooth as other custom product orders. Specifically, other companies have the file upload as a part of the order web page while FenceScreen required you to place the order, then they would email you a separate link to another service to upload the file. Although this was not as efficient, I still received my order. Last week, I went to reorder the same exact product (same quantity, same design, same size) by mentioning the original order number and requesting the same thing. Its now been over a week and the order has not started production. The process has now changed where you are sent a DropBox link to upload the design so their team can create proof. The proof is emailed to you and you need to "reply all" when you approve the order. However you never get a confirmation email, no one responds unless you send multiple replies to the email chain and the process is completely broken now. I will be finding another company that has a more mature process.

The screen is about 1.5" taller than ideal. Doing everything we can to lift our top rail and attach to the bottom as low as possible, but we still have wrinkles. Slightly less height would allow it to pull tight. Otherwise this stuff works great. Tough, good attachment points, and looks great.

It took a month before my ordered shipped. I was not notified about the progress and had to call the office to check the status of my order. Once I called, they told me they were having issues with their machines and had fallen behind orders. It would have been nice to receive an update, so we're not left wondering. After I had called I received an email the next day saying my order was being shipped...This made me wonder if my order was just forgotten and laying around their warehouse. Overall, I'm satisfied with the product, but the communication and shipping procedure needs improvement.