FenceScreen, LLC.Reviews of fencescreen.com

I placed an order on April 1, 2025. After five times of follow-ups with customer service, I got the order after one month on May 1. The lead time is more than four weeks! The customer service either promised a date to ship the order and could not keep the promise with "sorry for the delay", or gave me the excuse of " we are in the middle of our busiest season".

Spent over $2k Did not receive complete order. Called customer service Twice left a message both times no return call. Sent email with details got no response. Bad thing is I wanted to order more fence covering. Unfortunately forced to look elsewhere.

They cannot be trusted. Purchased over 1.5 weeks ago and product has not shipped and customer support keep BSing me.

product very transparent and not cut to specified length. Product should have come rolled so seams not visable. Seams have not gone away weeks later.

We placed an order over 9 days ago and have not heard one peep since. The shipping notification has not arrived, and two voicemails have yet to be returned asking for status. The full charge has hit the credit card, but there's no indication the product will ever arrive.

They'll charge you, "lose" your order, and the only way to fix anything is to file a fraud case with your bank. They don't care, they don't respond to emails - they already have your money. Place seems like a scam and getting your money back requires you to file fraud charges, big hassle.

No communication. No Delivery date

When I ordered the privacy screen the shipping info said 1-4 days shipping. I'm not going to receive my screen for 9 days after ordering. I had to buy some different screen material locally because of the job's timeline. Pretty disappointed in the honesty of the shipping promise.