FelimePersonalized Gifts For Friends And Family
Felime (felime.com) has 24 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Heather Seibert J.
A beautiful Witchy Cup! Everyone asks where I got it from. Would be more than happy to buy from here again!
Response from FelimeOct 31, 2022
Hi Heather, Thank you so much for your great review about your shopping experience with us! I can feel how happy you are with this personalized item which you spent time choosing and making design on it. Hope to see you back with us soon.
Anya C.
Shopping experience was great, item arrived earlier than expected and in perfect condition. Only thing I felt could be improved was the communication. I never received any updates about my purchase and it say in my parcel locker for days before I realized it was there. I had to email support to even get my purchase confirmation and never received an update after that.
Response from FelimeOct 20, 2022
Hi Anya, On behalf of Felime team, we highly appreciate your time to let us know your shopping experience on our store. We're really sorry for the delayed updates to you due to some system glitches in the previous time. We will pay more attention to your concern to upgrade our system and our service as well and to ensure this doesn't happen again. Hope to see your new order soon and we will assist you as the best.
Kalissa R.
It’s awesome I use it daily
Response from FelimeOct 20, 2022
Thanks a lot for your kind feedback to us. It lightens up our life today. Wish you have lots of happy moments with your personalized mug from us.
Christine O.
Mug is beautiful. Shipped quickly! Just as pictured. Love it!
Response from FelimeOct 20, 2022
Hi Christine, Thank you so much for your great shopping experience on our Felime store! I can feel how happy you are with this personalized item on us. Hope to see you back with Felime team soon.
Andrea C.
My order was incorrect and I wasn’t too happy about the printing on the cup.
Response from FelimeOct 6, 2022
Hi Andrea Crawford, On behalf of Felime team, we are sincerely sorry for any negative experience you had with us. We totally understand how disappointed you were when the product you've spent time for waiting does not meet your expectation. Due to the system glitch in the previous time, it leads to the incorrect item being delivered to you. As I truly want to make things right, we have supported you with a replacement order right away and also notified you about this issue via email. Hope for your kindness and understanding with us in this matter. Once again, thank you for taking your precious time to give us your feedback. It helps us a lot to pay more attention to our process to bring you a better shopping experience.
Lindsay L.
The quality of the coffee mug I received was better than expected however… The customizations were not accurate on the mug. I had ordered it with both a photo with my name and some wording. the wording was not present on the mug. I immediately messaged them to let them know they had made a mistake and they offered to send me out the correct mug however this was three weeks ago and I still have not received anything. I’ve checked in with them a few times and every time I do they told me they’re still working on it. There’s a serious lack of urgency even though they are the ones that made the mistake in the first place. I recently requested for them to just refund me offering to return the incorrect mug back to which I was told to just be patient. I’m sorry but I can’t have patience with a company that failed to provide the right item and then didn’t make a rush to provide me with the correct item. So buyer beware
Response from FelimeSep 17, 2022
Hi Lindsay, On behalf of Felime team, we're really sorry for the unexpected shopping experience you have had with us. Due to the system glitch in the previous time, it leads to the incorrect item was delivered to you. We’re normally known for our exceptional attention to detail, and we regret that you have to wait too long to receive the correct item. We are looking into this issue and hope to resolve it promptly and accurately soonest. We will follow up to update you the details via email. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.
Fran O.
I am loving my new mug. The designs are opaque, clear, and large enough to cover both sides of the mug.
Response from FelimeAug 25, 2022
Hi Fran, Thank you so much for your great review! I can feel how happy you are with this personalized item on us. Yeah, it lightens up my life today. Hope to see you back with Felime team soon.
Rebecca F.
Swift and kind response to the question I submitted online
Response from FelimeAug 21, 2022
Hi Rebecca, Thanks a lot for your great feedback to our Felime store. Hope you will have lots of amazing moment with the personalized products you chose. Have a nice day!
