FelimePersonalized Gifts For Friends And Family
Felime (felime.com) has 24 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Curt B.
1. The prduct is shown on their website is about the size of a man's torso but the actual product fits in the palm of my hand. 2. The product on the website shows a full rich lighting strands to produce a fire plume effect. the product received has a small handful, the wrong color, and not enough to achieve any effect desired. 3. came broken 4, they only offer a $15 credit, or to send back at my expense. This is unacceptable for the fraud
Pamela
What I ordered and what I got is so disappointing!!! The description states that it is made of metal, IT IS NOT!!! It's a 3D print with fairy lights. The sample you are shown looks to be a nice size, IT IS NOT!! WHAT I RECEIVED IS A DRAGON THAT IS MAYBE 5 INCHES AND THE SOLAR LIGHT WAS BROKEN OFF. IF IT WAS METAL IT WOULDN'T HAVE BEEN BROKEN.
Amy E.
The product is not mine
Response from FelimeNov 15, 2022
Hi Amy, We sincerely apologize that you had an unpleasant shopping experience with our Felime store. The frustration you encountered is understandable and definitely we will take full of responsibility in this matter. As I truly want to listen to your problem and make things right, we would like to have your time to take another opportunity to assist you further via your email. Hope to hear from you soon.
Barbara C.
Received the wrong product, it was for a different couple. I reached out in email requesting refund and I never received a response. I will never order through this company again.
Response from FelimeNov 10, 2022
Hi Barbara, On behalf of the Felime team, I sincerely apologize that you had an unpleasant experience with our company. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your shopping experience with us is unexpected. Due to the high volume during this peak holiday season, we are sorry for the late assistance to you. As I truly want to listen to your problem and make the thing right, we would like to have your time to take another opportunity to assist you further via email. Hope for your kindness and understanding with us.
Andrea C.
My order was incorrect and I wasn’t too happy about the printing on the cup.
Response from FelimeOct 6, 2022
Hi Andrea Crawford, On behalf of Felime team, we are sincerely sorry for any negative experience you had with us. We totally understand how disappointed you were when the product you've spent time for waiting does not meet your expectation. Due to the system glitch in the previous time, it leads to the incorrect item being delivered to you. As I truly want to make things right, we have supported you with a replacement order right away and also notified you about this issue via email. Hope for your kindness and understanding with us in this matter. Once again, thank you for taking your precious time to give us your feedback. It helps us a lot to pay more attention to our process to bring you a better shopping experience.
