FelicegalsReviews of felicegals.com

If I could leave 0 stars I would. I have given so many chances for our issue to resolved and we continue to get little to no communication. My husband purchased a ring back in October. The ring was delayed shipment due to a “planned break of the goldsmith” but we were never notified of that prior or with our order confirmation. Once we were received the ring we didn’t think the quality and size matched the price we paid so we asked for a return. It took multiple attempts to get customer service to respond on how we do a return and only finally got a response when I reached out via IG. We sent the ring back and then never heard anything. I followed up after they had it in their possession for a week. And there was an “issue with their returns department” that caused the delay and they said we would be getting our refund minus a 30% fee. Well the refund never happened. They have now had they ring back in their possession for over a month and we have continued to follow up via email and IG. It finally felt like we were getting somewhere and then we were asked to provide our PayPal information. Well we didn’t pay with PayPal nor do we even have a PayPal account. I beyond frustrated and fed up. Now we have paid thousands for a ring that we don’t even have. There are a ton of great reviews but look at the reviews of when customer service is really needed. When you have a problem. That is when true customer service happens and when you’re buying something that costs thousands of dollars that customer service should not be over looked. Go elsewhere.

Beautiful ring, poor craftsmanship. I was disappointed to find the prongs holding the main stone on the ring started to fail around a year having the ring. The goldsmith who repaired my ring said the prongs were positioned incorrectly and were designed poorly. Now after a second prong has broken I feel it’s important to warn others before spending so much money on the ring. EDIT: downgrading this to one star because customer service representative Abby has completely ignored my emails for the last 3 months.

Package is 10 days late still no sign of order. In transit is the only information I can get online or on the phone. I paid an extra $200 for faster delivery...... We leave for the wedding in 4 days, hope to heck it shows up. I expressed the time gap between order and receving product needed to be met and was assured it should be no problem.

After 3 days of wear, the black gold started fading and coming off. The rhodium plating they use is almost completely off, and I only wear it for special occasions. My husbands ring, broke off after 1 month, only wearing it on special occasions. We are disappointed after spending the money we did here. Even with all of our issues they still wanted to keep 30% of what we paid. Make sure to read all reviews, especially the lower ones on different websites, before purchasing. We regret doing business with them.

while they seemed nice and super helpful in the beginning, our rings were completely wrong and we had to go through a painful process to get our money back. It was not at all as advertised and I wouldn't do business with them again.

My husband and I regret everyday buying a ring from this company. Back in October, my husband paid for expedited shipping, a soldered pair, and a salt and pepper diamond shaped ring. The rings didn’t come soldered, and the center diamond was loose. The diamond fell out only a month after having it. The company at first didn’t want to fix anything and it was only after leaving bad reviews, that they reached out and agreed to give me a new one. The new one came soldered on, thank god, but the diamond in the ring was loose just like the first one was. It was also never centered to the wedding band. We let this slide but needed to make sure it was tightened. Felicegals told me they would reimburse me the $10-$20 it would cost to fix it at a local jeweler. Harry Ritchie’s & another jeweler told me that it wouldn’t be an easy fix, it would cost over $100. This was back in April, however they said they would tighten up for free but it would be temporary. It needed to be sent back to a goldsmith. And they also mentioned how Felicegals used GLUE on the diamond to stick it to the ring. We paid over $4,000 for this. I get so anxious thinking about the diamond falling out, I wish we could get our money back because this whole experience has been a nightmare. We don’t have the money to buy a new one at the moment. I don’t want this to happen to anyone else. Please go to a reputable jeweler because this is not it.

Ring came almost a month late when I payed for priority shipping. Customer service was extremely friendly as others mentioned but as soon as you have a problem (in my case, a polite refund request on priority shipping due to the massive delay) you get completely ghosted. Delay definitely had an impact on my proposal

Bought a ring and It come with the wrong stone. They are unable to correct it and said over a week ago they would ship me the correct stone and I could take it to a local store for repair. (Which is more use of my gas, time, etc) I haven’t heard anything else about the stone being shipped At this rate, the stone will not arrive in time for me to fix the ring before the trip for the proposal. I think it’s ridiculous I’m having to go pay someone to fix their mistake, then arrange to be reimbursed, and mail the Opal back. I have been very patient and understanding but the stone should have been mailed out by now. I am having surgery and will be unable to get it fixed in time for my brother to have the ring for the proposal.