Feit ElectricReviews of feit.com

Trying to get refund under valid warranty keep getting same answer has been escalating senior tech been over 2 and a half months keep getting same answer that I will hear back within 2 days. Getting nowhere won’t allow me to speak to supervisor whom they say is the senior tech. Also sent numerous emails without response over 12. And each time called too 12 times with no resolution Feit has terrible customer support and does not stand by warranty Shame on Feit will never order again

Should have zero stars. Product failed, contacted FEIT took them over a month to respond. Finally decided they would replace but it’s out of stock. Offered a replacement which as of 1 month later has not been received and FEIT hasn’t bothered to respond to any avenue of contact.

We purchased 3 sets of the 20 foot 10 socket string lights and found them to be.....just ok. The quality of the lighting was ok, but the bulbs were beyond fragile. Immediately, two bulbs shattered while just trying to hang them. We don't recommend them because the bulbs were not shatterproof.

Purchased the flush LEDR6XT_RGBW_CA_AG from Menards. Wireless sucks!!! If I could give a 0 I would. Messing with these for months and now I can't return. 16 feet from router and keeps loosing connection. Total crap

Bought quite a number of these smart bulbs which have proven to not be so smart. They constantly go into pairing mode, and Ive repeatedly trued to add them to the app and can never get all the bulbs in the same room to connect. If there's 4 bulbs only 3 connect, if there's 2 only 1 connects, very frustrating. Always blinking and cant get them to stop or exit pairing mode...I do not recommend them.

Edit: They took 4+ weeks from my initial contact to answer with a resolution and now I was told "if you respond to this email again it will restart the whole process"... So after a month of waiting for replacements for defective units that literally do NOT detect motion - one of their main advertised functions, I still have ZERO tracking, order info, or can't even respond asking for this information according to Maria or I will have to wait another 4 weeks... Seriously one of the most absurd sentences I've ever read in an email - do better! The item was initially fine, I followed the instructions and set up my smart motion floodlights (I bought 2 from Amazon). After installing them, that night I went out to test the motion sensing - the red light on the motion sensor came on but nothing turned on in regards to the actual light. I messaged them and haven't heard back in a 1.5 weeks despite their support email stating they will respond within 24-48 hours...

Update! Feit electric corporate reached out to us and have now replaced the camera. Kudos for stepping up and making this right. Thanks to Maggie for taking care of us. I have been speaking with Feit's 3rd party customer care from another country since May 2025. I have a $150 birdfeeder and the camera has gone bad. I have done everything asked, including send the camera back to the company. I am now meeting resistance in getting another camera and have sat on hold over and over trying to resolve this issue. It has become ridiculous. I have contacted Ace Hardware, and I will be letting them know about the customer service provided. No one wants to sell a product that reflects poorly on their business. The camera tracking shows it has now been in the hands of the company over a week. I feel that they have no intention of replacing this camera, so now they have my money and my non working camera. Do not purchase from them, they are located in California but have farmed out their customer service to another country that is impossible to understand and deal with. I have a warranty on this product until December 2025, and it is currently July 2025. I have been asking for a replacement for 90 days, and only got 5 months out of the camera before it refused to connect to wifi. No excuse for this behavior. Have integrity and stand behind your product.

The app has not worked correctly since the updated version. Now it's telling me that the app has a bug. What good is purchasing camera's. If they don't work properly. Feit needs to go back to the older version. We NEVER had issues. Now we're looking into buying new a new security system. We called and feit is not doing anything to fix there problem.