Christine S.
Spare yourself the headache and shop elsewhere
Update! Feit electric corporate reached out to us and have now replaced the camera. Kudos for stepping up and making this right. Thanks to Maggie for taking care of us. I have been speaking with Feit's 3rd party customer care from another country since May 2025. I have a $150 birdfeeder and the camera has gone bad. I have done everything asked, including send the camera back to the company. I am now meeting resistance in getting another camera and have sat on hold over and over trying to resolve this issue. It has become ridiculous. I have contacted Ace Hardware, and I will be letting them know about the customer service provided. No one wants to sell a product that reflects poorly on their business. The camera tracking shows it has now been in the hands of the company over a week. I feel that they have no intention of replacing this camera, so now they have my money and my non working camera. Do not purchase from them, they are located in California but have farmed out their customer service to another country that is impossible to understand and deal with. I have a warranty on this product until December 2025, and it is currently July 2025. I have been asking for a replacement for 90 days, and only got 5 months out of the camera before it refused to connect to wifi. No excuse for this behavior. Have integrity and stand behind your product.