FEATUREReviews of feature.com

AVOID THIS COMPANY AT ALL COST. CUSTOMER SERVICE IS ATROCIOUS. To provide context and back story regarding my dispute, my purchase originally took place on 11-13-22, giving the vendor ample amount of time to provide the product and or provide an actually update to status of the order. However, please note, neither was provided after numerous attempts to obtain information. I attempted to inquire about the order on the 19th, their generic response was provided on the 21st without providing any update 8 days after original purchase date, as well as another attempt made on 1st of December to gain insight. I have yet to garner any response, tracking information, and or shipping context in which tomorrow will effectively mark 3 full weeks without any correspondence. Please note, this is a domestic clothing company, which mainly operates and functions out of the west coast. Thus the package does not need to go through customs, international shipping, etc. Additionally, only until after these issues began to transpire I began to complete further research about how this company conduct its business and upon further investigation it has been documented on the Better Business Bureau that this company has received a F rating with 25 incidents/reviews within the past year of other individuals encountering similar scenarios. It seems this company/website has been conducting unethical business practices.

Bad bad experience woth customer service. Please be aware about their exchange policy They wouldn’t accept anything

Awful customer service E-COMMERCE Placed an order 10 days ago and still hasn’t shipped. Sent multiple emails and no response. No update to social advise customers on delay or anything. I was a new customer to them the last few months on their fear of god clothing and no longer will be purchasing from them. I’ll stick to PacSun.

They do not give refunds, only store credit. And if you purchase online, you will have to bother them to get the store credit coupon code. Customer service is very poor. Not helpful and takes days to get back to you.

Communication is very bad, and trying to reach someone for support about and order is very very poor

When I bought a pair of shoes from feature I paid an additional $20 for 2 day delivery. I did not get the shoes until 6 days after my order was placed. When I emailed them asking for a refund on shipping because they did not provide the service promised they told me they couldn’t give it to me for a reason that made no sense

I ordered a pair of shoes. after over a week still didn't receive them. i contacted customer care and they said they were delivered days before and that I have to contact UPS. there were not any prove of delivery. so they told me to file a compliant against ups. after one more week i received the shoes. the size was wrong, they told me they didn't have any other size available. I asked instructions for a refund, they never answered. so i searched the same shoes on the web cause my wife really wanted them. all of the prices were nearly half of feature prices. I have been writing them 2 email everyday for days. finally today they answered me that there is not return policy for my shoes. I sent screenshots of their return policy on their website, asked to speak to a supervisor, but they stopped again to answer me. terrible experience. stay far from these scammers. they just resale double price things from the internet.

All of the reviews on Feature that I saw today involve experiences with purchases. My current experience involves asking about a product before purchasing it. During the Feature sale almost two weeks ago I was surprised to find one size of a product out of stock everywhere else for the last seven years or so. But everyone that I asked at the Feature stores said that I had to ask my question through its on-line request system because the product was not available at any of the stores. All I ever received after making the request was acknowledgement of receipt. No ticket number, no contact, no answer, nothing, and asking whatever became of the request also resulted in nothing. I pleaded at the stores for a customer service phone number, which I finally dragged out of one representative. Alas, no one is ever available at that phone number outside of Monday through Friday business hours, and almost never even then. The only person I ever reached at that number indicated that the only way I could get my question answered was for someone at the warehouse to locate the item and reply. However, no one at the warehouse ever responded. Today is another sale, and still no one will answer my question. The only response I ever get is that I should be patient - for how long? - and if I'm not satisfied with the item that I can return it, but the fine print says that I would have to pay to ship the item back, with the shipping charges deducted from the store credit, the only recompense available. Likely I wouldn't be afforded the sale price if anyone at the warehouse would ever get back to me. And forget about trying to reach any actual company management. Summary: Feature causes problems, refuses to take responsibility for the problems, and won't make any allowance for those problems. Need I say more? Update: recently I finally did receive a response, but it said that the item is no longer available. Big help. The response was too late upon which to act.