FEATUREReviews of feature.com

Great experience thank you very much

Package never came. Still been waiting

Company took a month more than promised to deliver shoes. They don't fit well. They consistently refused to respond to any emails at all or replied like bots Further, they replied to a google review that they "went ahead and fully refunded my order." This is a bold-faced lie - I inquired about a refund and they ghosted for weeks then replied claiming they never said it. These people are criminals

Didn't realize the raffle (shoe) I was going for.. come to find out its for a female (im salty)...& I won da shoe smh.....

Firstly, I messed up with ordering the wrong size sneakers and I immediately completed an “edit order” ticket before my order shipped to have the size changed. The order shipped anyway before the size was changed, I paid $70 to have them shipped to Australia (the only 2 shipping options are between $60/70). Then I had to have the shoes returned within 14 DAYS of delivery back to the US, and I would only be offered a store credit instead of cash refund. I then find out that the return shipping costs aren’t covered and are deducted from the store credit. These sneakers were worth $250AUD, and to have them returned and get another pair I would’ve paid $210 total JUST in shipping costs. Also if the sneakers didn’t arrive within 14 days back to Feature they wouldn’t give me my store credit. They make it almost impossible to return products. The customer service lies saying they typically respond within a few hours but it takes them around a day and they are not helpful. I’ve never had a worse experience from a store. Will be warning everyone to stay away!

I’m giving 4 stars only bc this is my first W with Feature im 1/200,000 I’ll take this W

Order placed over two weeks ago. Website promises immediate shipping. Customer service is terrible, sometimes they don’t respond for days. I tried asking them to cancel my order but they told me it’s not possible since it’s already been “processed”. What does that even mean? I’m about to file fraud charges with my credit card company.

I was extremely disappointed with the customer service I received from Feature. Despite sending multiple emails, I received late responses and no response to my phone calls. When I left a message, there was no return call. While the products I ordered were of good quality, my order did not arrive at the same time, which added to the frustration. Overall, they have poor customer service.