FEATUREReviews of feature.com

3.0739 reviews
Clothing & Underwear
Spring Mountain Road 3735, Las Vegas, Nevada

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FEATURE

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About FEATURE

FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, it has since transformed into a movement of fashion, music, and art—the three pillars of the FEATURE DNA. Home to over 120 of the most exclusive top-tier brands from Nike and Stone Island to Rhude and Comme des Garçons, FEATURE also offers an in-house private label of essential ready-to-wear apparel, graphics, headwear, and accessories. From its online storefront to its original location in Chinatown, Las Vegas and a flagship store in the Wynn Plaza Shops, FEATURE’s unparalleled experience has spread into Calabasas, CA and a brand-new location in Scottsdale, AZ.

FEATURE (feature.com) has 739 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.

Also known as: feature.com
Website: feature.com
Category: Clothing & Underwear
Location: Las Vegas, Nevada
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 10% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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FEATURE reviews

739 approved reviews, newest moderated first

Kevin C.
Jan 16, 2024
Terrible customer service
Terrible customer service! Wore an item once. The seam starts to split, obviously a defective item. I contact customer service and what do they say: You took the tags off so we can't accept this item back. I won't ever shop with Feature again, but if you do, remember to keep your tags on so you can return the item when it falls apart.
Response from FEATUREJan 19, 2024
We do states in our company policy and terms and conditions that all returns must be unworn and tags attached to the item. We are unable to accept items back being that they have been worn and used. Please reach out to any of our customer service support channels rather it is live chat or via email to better assist you further.
Monique J.
Jan 13, 2024
the 'Feature' is a NIGHTMARE!
Ordered an item Dec 9th and it showed up over 2 weeks late on Jan 11!! and??...Damaged WITH **TWO** Big holes in it. Cost me $144 and these people dont want to do the right thing and give me a FULL refund. DONT BUY HERE!
Response from FEATUREJan 19, 2024
Our customer service representative issued you a return label to return the item for a refund. In order for us to refund you for the defective item it has to be returned. If you need further assistance with this order please feel free to reach out to out again to customer support via email or live chat.
Adrian S.
Jan 4, 2024
Feature only shipped one out of 4 items I ordered and are ignoring all attempts to contact them
They robbed me. I ordered 4 T-Shirts they shipped one and said all 4 were delivered. I made numerous attempts to contact them all were ignored.
Response from FEATUREJan 19, 2024
I apologize if there was any miscommunication, your order was split into two shipments as stated in the email where we provided you the tracking information.
Peace for G.
Jan 3, 2024
Bad return/exchange service, or no such service at all!
I bought a Tee for my nephew as a Christmas gift. The size was not accurate, the shipping cost was $22.87. It's way too large for my nephew but I was told that we couldn't do exchange or return since it's marked as final sale which I couldn't recall that it's marked "final sale" at the time I purchased it. The only communication was using their online ticket system, and the ticket was closed no matter the issues was still not solved. I wish I took snapshot of description before purchasing it. Anyway, it ruined my dear nephew's holiday and mine too. I will never buy anything from this company from now on.
Response from FEATUREJan 23, 2024
I apologize to hear your experience with us didn't fulfill your standard. We do states that In the item product description that FOG items tends to run oversized so we suggest to all our customer to size down for a better fit.These items are listed as final sale in the product description as well as we try to communicate this with all customers.
DANNY
Jan 3, 2024
Slowest Service Ever !
Slowest Service Ever !! $17 Shipping Fee, it’s Been 3 business Days,5 days in Total & Not One confirmation About My Order Being Worked On ! SMH
Response from FEATUREJan 23, 2024
We do apologize for the delay in shipping times but during the time your order was placed you did acknowledge your order can take up to 10 days to fulfill due to the high volume of sales at the time. We apologize for the inconvenience as our team continues to work hard to fulfill all orders in a timely manner.
Kwame
Jan 1, 2024
Brands and styles
Love the brands and styles the store and online offers. Will be definitely shopping here on the regular!!! Have recommended to all friends and family
Amanda I.
Jan 1, 2024
Shop elsewhere
Ordered two essential pieces on 12/20/23. I paid extra for one day expedited shipping. Here it is 12 days later and still no shipment. I have emailed several times with support and all you get are very generic responses such as due to heavy order volume they are delayed. And due to their store policy orders cannot be cancelled. 🚩 should have known. But yet over the past 12 days I have received no less than 2 promotional emails from them EVERY day wanting people to buy from their site. Why?! When you cannot fulfill the orders you currently have. ZERO stars. Never again.
Response from FEATUREJan 23, 2024
We do apologize for the delay in shipping times but during the time your order was placed you did acknowledge your order can take up to 10 days to fulfill due to the high volume of sales at the time. We apologize for the inconvenience as our team continues to work hard to fulfill all orders in a timely manner.
Dylan L.
Jan 1, 2024
Cancelled my order for no reason
Cancelled my order for no reason
Response from FEATUREJan 23, 2024
All orders goes through a review process by our third party security team to protect customers from any fraudulent activity. Our third party tends to cancel orders that they find any suspicion of fraudulent activity on the account. If you need more clarification on your order, please feel free to reach out and to a customer support via email if you need any clarification on your order details.

FEATUREReviews of feature.com

About FEATURE

About these reviews

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Derivation Customs

ribbedtee

FEATUREReviews of feature.com

FEATURE reviews

Terrible customer service

the 'Feature' is a NIGHTMARE!

Feature only shipped one out of 4 items I ordered and are ignoring all attempts to contact them

Bad return/exchange service, or no such service at all!

Slowest Service Ever !

Brands and styles

Shop elsewhere

Cancelled my order for no reason

About FEATURE

About these reviews

More in Clothing & Underwear, Nevada

owayo custom sports USA

Shopwestly

Derivation Customs

ribbedtee

FEATURE reviews

Terrible customer service

the 'Feature' is a NIGHTMARE!

Feature only shipped one out of 4 items I ordered and are ignoring all attempts to contact them

Bad return/exchange service, or no such service at all!

Slowest Service Ever !

Brands and styles

Shop elsewhere

Cancelled my order for no reason