FEATUREReviews of feature.com

Response from FEATUREApr 1, 2024

I understand your concerns with the delay in your order. As stated in your email we informed you that the carrier notified us in regards to possibly delays with packages during the time your package was shipped out. When the carrier experience delays those reasonings and causes is out of our control unfortunately. I do ask to reach out to our customer support via email or live chat and an agent will be be able to reconcile this at best as possible for you.

Response from FEATUREMar 28, 2024

Thanks for reaching, all eligible items that are able to be returned is approved on our end and a return label is sent to the customer email associated with their order. The timing in which the item is returned and processed depends on the customer and carrier. The sooner the item is dropped off to the carrier the quicker they can send out back to our facility where our returns team will process and return accordingly. If you have any other questions regarding our returns policy you may reach out to a customer service agent via live chat or email and they will gladly provide you all the information needed to answer your return questions.

Response from FEATUREMar 28, 2024

Thanks for reaching, Our company policy does states that we do have a 3 day fulfillment time. Order are subjective to take the whole 3 days to fulfill due to allocation time for items. In cases items are delayed it's due to the transfer time from items to come from our store front location. In this specific situation your items were need to be sent over from our store in order to ship out to you. Being that your order was placed close to the weekend it does not account for the weekend dates that are not consider business days for orders to be delivered. The split shipment is due to item fulfillment locations. We were able to fulfill the remaining item from a store that is not located in the same state as our HQ. No extra shipping fees were charge for this order due to split shipment. Being that orders are processed and shipped we are not able to cancel as it is complete. If you have any other questions regarding any policy or the process of your order you may reach out and a representative will love to provide you the desired information. All orders are handled through email or live chat at this time.

Response from FEATUREMar 11, 2024

Our insurance policy on all lost packages is to assure that more than enough time is given for the package to be found and delivered by the carrier. Instances packages do get found and delivered within the 30 days which prevent us from having to file a claim. The 30 day waiting period is requested/mandated by our insurance policy provided. If you have any other questions in regards to your order or package tracking feel free to reach back out through customer support or live chat.

Response from FEATUREMar 8, 2024

I apologize for the inconvenience, email again and title the email "trust pilot review" and the customer service manager will assist you to better resolve this issue.

Response from FEATUREMar 8, 2024

As conveyed in the email the items you purchased were listed as FINAL SALE due to the use of the coupon/promotion code on your order as well as being stated in the item product description. Our return policy does mention that any items on sale or purchased with any discount or promotion code are deemed as FINAL SALE and are not eligible to be returned. All of our company policies are listed on our on webpage and is easily to access at any time. If you have any other questions on concerns with your order or future purchases please contact customer support through our live chat or email.