FEATUREReviews of feature.com

Terrible customer service. Order was done by mistake by my 2 year old son. Emailed immediately after order and they said there was nothing that could be done because the order had been fulfilled but the status didn’t say fulfilled til 5 hours later. I have told my friends about the website because of a positive experience before. But this was bad would never order again and I have told my network of people to stay far far away. I am also disputing the charge on my credit card.

I've been waiting for a package from a Feature order for a few days, which can't be delivered because the customs information wasn't filled in correctly. I paid an exorbitant fee to avoid this problem when the package arrives in my country. Feature doesn't do its job properly, and you pay huge fees to have your parcel held up by customs. I emailed Feature customer service and got no response! Now I have no idea when I will receive my order or if I will ever receive it. This site is to be avoided! 11/15/2024 Update : After more than 8 days, I still haven't received a resolution to my problem with Feature and I haven't received my item, so I've opened a dispute with Paypal for a refund. This site is a disgrace!

I ordered some shoes I was really fond of and was looking for. After making the purchase, I received a message saying my order was canceled. With no explanation as to why. I contacted support and they said it was canceled because of the fraud department. They instructed me to try again. And of course, when I did, it was already sold out. Such bad website and practice. Would not recommend

I didn’t really feel all in all acknowledged by the staff. Altogether I counted 6 employees and only 2 of them provided an exceptional experience. I do plan on continuing business but I am disappointed with my experience as the Wynn location was always filled with great encounters compared to the Chinatown location.

THIS COMPANY DOES NOT LET YOU RETURN ITEMS THAT DONT FIT. SAVE YOURSELF THE TROUBLE AND GO TO ANOTHER COMPANY.

i am a longtime customer of feature and i recently had a terrible experience , on top of not being able to cancel a order 30 seconds after i ordered it my package was never received and when i reached out to feature for help i got no answers back i was completely ignored and had to contact my bank to get in touch with them and after finally getting a reply from them the problem was never solved , i am never shopping with them again they are a scam

I love this website always have what i need in stock and affordable.

This was my first and last time ever purchasing from them. They will make exchange or return on all items unless them are - Items marked as final sale. - Free gifts or promotional items with retail value. - Items considered limited or special release. When I emailed them they stated the item was final sale. I wasn't able to locate nowhere on page where it said FINAL SALE. They sent me a screenshot and it was all the way at the bottom of the product details basically where no one looks at. But the thing is final sale also means when item is on sale this item wasn't on sale either. If it is truly a final sale that should be right next to the price. I didn't even want my money back I just wanted a smaller size. NEVER AGAIN