FEATUREReviews of feature.com

Orders always shipped in a timely manner and arrive exactly as described. Great place to buy when you catch their sales. No free shipping though, so do take that into account when purchasing

Easy and fast very responsive

Stay away from this company at all cost. I ordered an essential outfit and did a rush delivery because I was going out of town later that week, instead of them sending it as a true rush they put it in as USPS and it has been lost for the last two weeks and no one has taken accountability with Customer Service with getting this situation rectified avoid it all

Ich habe am 12.11.2024 ein Sweater bestellt. Da ich kein stress hatte war ich entspannt und dachte mir nichts dabei, doch nach mehr als 1 monat fand ich es komisch dass immer nochnichts ankam. Nachdem ich ein Mail gschrieben habe um zu fragen wo entlich mein Packet ist wollten sie meine Bestellungsnr. Nach 1Woch bekam ich eine Rückmeldung dass das Packet schon zurück gesendet wurde und auch die Erstattung schon betätigt wurde, jedoch habe ich kein Geld bis jetzt bekommen und frage mich öb ich das Geld bekomme, und wer für die 20€ versand aufkommen muss da es offensichtlich nicht mein fehler war. Sehr wütend und entäust. NICHT ZU EMPFEHLEN.

I was worried because of a few negative reviews that I read. I’m happy to report that I had a great experience with Feature! The item I ordered arrived exactly as promised in perfect condition. I’d order again from them in a minute.

Rude customer service. Policies are not clearly disclosed during checkout. I've never heard of a sneaker retailer that doesn't accept returns, lol.

The company will accept an order then cancel it for no reason. There's no point in ordering through this site

I paid $30 for UPS next-business-day option on a $1600 item I ordered. Due to the short distance, they deliberately shipped it via the cheaper UPS Ground option (knowing full well it would still arrive the next day) just to pocket the $18 difference. Worse, the package was carelessly thrown in front of my door with no signature required. For an item this expensive, you’d expect expedited and secured delivery by default. Well, Think again! When I kindly requested a refund for the upcharge, Kiana (good luck getting her to help) repeatedly denied & dismissed it, saying it didn’t matter as long as the package arrived on time—ignoring that Ground would have done the same. This blatantly violates FTC regulations on deceptive practices (16 CFR § 238.2), which prohibit misrepresenting paid services. I’ve already filed a claim with my credit card company, and for the $18 they unfairly kept on a $1600 purchase, I’ll ensure others know about this shady behavior. Manipulating shipping options and cutting corners will cost them far more in lost customers.