FBC TravelsReviews of fbctravels.com

I''m surprised my booked online ticket is not final and I must call them. Then I found out my ticket doesn't allow me to carry a luggage! and have to get a new ticket! Now, my credit card has two ticket charges. The agent is very patient, though, and told me the first one would be canceled. The whole call process to get a new ticket took an hour! Now, I'm hopefully waiting for the refund of the first ticket. But I found something not right, the first one I'm booked with is Air Canada, but on my credit card it says ESTRINE TRAVEL LLC., And the agent old me I had to agree to pay this one first then get canceled. I hope I'll get my refund, or I'm paying for two tickets for one trip.

Went on the website found some tickets that were about $30 less than through the actual website. Then I receive a phone call that they wanted to verify the information and then tried told me that they were going to have to charge me more than what I originally booked and to switch to the next day if not I would be paying over $1000. They had not charged me yet so I asked them to cancel and they refused. They also did not allow me to speak to someone higher in position. It was a mess. After I got so frustrated and hung up on them they ended up canceling my flights and I booked directly with delta for almost the same fee. Ended up paying a fraction of what FBC wanted to add ontop. I will be reporting them to the BBB. Don't fall for their scam!!!!

I had the pleasure to speak with liam wilson today. I wanna thank you so much for the kind service the ability to take care of the issue at hand and to make sure your customers are taken care of and come back and let us know you’re still on the line working for us I thank you so much for what you did for me today and I would love to call you again to place another flight and I hope I get to speak with you. I want to thank you again so much and God bless you for this. My son will be getting to go to his college in Kansas. It’s also exciting and it wouldn’t have happened if it wasn’t for you thank you again. liam wilson. Sincerely, Sharon.

Scam and total Rip Off ! Beware ! If you book a ticket online they will email you about a week after and will tell you that "That rate is not available" and you have to pay $360 more, but the amount you originally paid is non-refundable - They intentionally make mistakes on your ticket and then when you catch it, they say, "Sorry, too late that rate is gone", you have to pay more and there's taxes and fees above the ticket price. DO NOT get tickets from them !!! You will end up paying hundreds and hundreds more than you originally booked and way more than going straight to the Airline. They try to scare you by saying you have to arrive 4 hours early for the economy fare and you can only take a 5 lb. carry on.

April Yaren was very knowledgeable and prompt, she did a great job helping me.

Jessica Davis is customer service-focused and comes across as pleasant to speak with over the phone.

This excellent. Very customer friendly. I greatly recommend this air travel company.

The best agent i ever dealt with!