FBsportReviews of fb-sport.com

Response from FBsportNov 8, 2024

Thank you so much for your kind words! We’re delighted to hear that our team could help resolve your concerns and that you were happy with our customer service. We always strive to provide attentive support, and it’s wonderful to know we made a positive difference. If you ever need further assistance, we’re here for you!

Response from FBsportNov 8, 2024

Thank you so much for your feedback! We’re thrilled to hear you love the quality and value of the product and would recommend it. We sincerely apologize for the issues you experienced with delivery and customs – we understand how frustrating these challenges can be. As for the partial refund, sorry that we forgot that. We were concentrating on the customs issue. The partial refund will be issued right away. Given that the parcel was shipped from Germany to the UK, customs duty sometimes happens. And customs clearance could be a pain in the ass. We were just as frustrated as you are. Your input about the partial refund and customs charges is invaluable, and we’re actively working to improve our processes to prevent these situations in the future. We want to ensure every part of the FB-Sport experience matches the quality of our products.

Response from FBsportOct 22, 2024

Thank you for your review! We’re glad to hear you’re happy with the quality and the affordability of the product. If you ever need anything, feel free to reach out!

Response from FBsportOct 22, 2024

Vielen Dank für Ihre positive Bewertung! Es freut uns sehr, dass alles einwandfrei geklappt hat und Sie zufrieden sind. Sollten Sie in Zukunft doch einmal den Support benötigen, stehen wir Ihnen gerne zur Verfügung!

Response from FBsportOct 22, 2024

Thank you for the fantastic review! We're so glad to hear you’re enjoying the paddle board. Happy boarding adventure.

Response from FBsportOct 22, 2024

Thank you for your review! We’re glad to hear you were happy with the fast delivery and the quality of the product. If there’s anything we can do to make your experience even better, feel free to let us know.

Response from FBsportOct 22, 2024

Thank you so much for your kind words and understanding! We're sorry to hear about the initial issue with the seam, but we're delighted that we could resolve it quickly for you and that your daughter is happy with the new air track, even in a different color. Your satisfaction is our top priority, and we're thrilled to hear that you were pleased with our service. If you need anything else, feel free to reach out anytime. Thanks again for your support and 5-star review! 😊

Response from FBsportAug 27, 2024

Thank you so much for your incredible review! We are thrilled to hear about your positive experience with our customer service team. Ensuring our customers are happy and taken care of is our top priority, and we're glad we could quickly provide a solution that worked for you. We truly appreciate your kind words and your loyalty to FB-sport. It’s customers like you who inspire us to keep delivering the best products and service possible. If you ever need anything in the future, don’t hesitate to reach out. We're always here to help! Thank you for being a valued member of the FB-sport family!