Chloe W.
Fab product. Meh service
Great Product. Fantastic Quality. Great Price. Would 100% recommend. However, i had several issues during the process of receiving my parcels. The first issue was a product that i brought had horrible yellow moldy stains on as if it wasn't stored correctly in the warehouse. They said they would not replace it as it was a pain to send back.However, did offer a partial refund to which i never received. The second issue was my 6m air track…. This was stuck in customs for an entire month due to fbsport not providing the correct paperwork. I was then a month later called up by customs to ask what the weight of my parcel was. 2 days later i was then charged £35 so i could receive my parcel. This was irritating as i may aswell have bought the air floor for a little bit extra with these unknown added charges…. However, FBSport did pay half towards this as an apology which i appreciated but it realistically should've been the full amount due to their error. In conclusion…. The product itself is brilliant! Just be prepared for the long wait.
Response from FBsportNov 8, 2024
Thank you so much for your feedback! We’re thrilled to hear you love the quality and value of the product and would recommend it. We sincerely apologize for the issues you experienced with delivery and customs – we understand how frustrating these challenges can be. As for the partial refund, sorry that we forgot that. We were concentrating on the customs issue. The partial refund will be issued right away. Given that the parcel was shipped from Germany to the UK, customs duty sometimes happens. And customs clearance could be a pain in the ass. We were just as frustrated as you are. Your input about the partial refund and customs charges is invaluable, and we’re actively working to improve our processes to prevent these situations in the future. We want to ensure every part of the FB-Sport experience matches the quality of our products.