Alex Z.
Great size but bad rubber quality
I recently bought the 4 x 2 meter AirTrack from FB-Sport as a Christmas gift for our daughter. The ordering process was straightforward, and the delivery was prompt. The dimensions of the AirTrack are perfect, and it inflates quickly to its 20 cm thickness. Our daughter thoroughly enjoys using it. However, upon unpacking, I noticed deep dents, almost resembling small holes, along the entire 4-meter length where the AirTrack had been folded. While I haven't confirmed any air loss yet, the appearance of these dents raises doubts about its long-term durability. I am concerned about the quality of the product. I took pictures of the dents and reached out to FB-Sport's support for a replacement due to the concerns about potential air leakage. Initially, there was no response, but after a friendly reminder, I was informed that the dents were a result of folding during packing and should not affect functionality. Despite this assurance, I worry that the quality of the rubber may lead to future issues, especially with repeated folding after its use. Regrettably, no replacement was offered, even after requesting one. This experience has left me with reservations about the overall quality of FB-Sport's AirTrack. While the dimensions and utility of the product are fantastic, the apparent low quality of the rubber and the lack of a replacement option make it difficult for me to recommend FB-Sport to others. I fear that, although the issues may not be immediately apparent, the product might lose air through these dents after further use, potentially outside the warranty period.
Response from FBsportJan 15, 2024
Hi Alex, so truly sorry for the problem. Our support did receive your email, and replied to it. We are sorry that they did not offer you the best soution. Our support just sent you another emai. Please check it. We would be highly appreciated if you could give us a chance to make things prefectly right. Thank you.


