Jamie T.
Terrible
Ordered the balance beam in November. Didn’t come with all of the hardware. It is now February and I still haven’t received all of the hardware. Ended up having to go buy the hardware elsewhere
Response from FBsportFeb 8, 2025
We sincerely apologize for the inconvenience caused by the missing hardware and the delay in resolving this matter. This is certainly not the experience we want for our valued customers. As communicated via email, the parcel of the missing parts is on the way. It is expected to be delivered in the following 3 days. As a gesture of goodwill, we have issued a $40 refund to your original payment method. You should see the amount reflected in your account soon. Please let us know if there is anything else we can do for you. Thank you for your patience and support!