FastSpringReviews of fastspring.com

They illegally trying to take funds out of my paypal account. Do not deal with them

I've been using FastSpring for 10 years and never had a complaint. Whenever I needed assistance, they were prompt to reply. However, now I'm building a new website, it's all ready for release, except for the FastSpring integration. For that, I need the support team to create a new store associated with my account. According to the FastSpring documentation, the procedure to create a new store cannot be done by the user (me), it must be requested with a ticket, and so I did raise one. This is when everything started to go wrong: 1. Requested a new store (ticket 00842752, in case anyone from FastSpring is reading) 2. They took 30 hours to reply and asked me what name should they use for the store's url. I wished they they mentioned that in documentation, so I could provide the information up front when I submitted the ticket. 3. Anyway, I replied immediately after receiving their email. 4. They took an additional 10 hours to finally create the store (a total of 40 hours since I asked). Due to the slow response provided, I had my development paralyzed for two whole days. While I was waiting, I found it particularly distressing the fact that there is no phone number or way of contacting them to file a complaint. That is why I had to come here, in the hope that someone would listen. I must say that only 3 hours after my post here, the store finally got created. Coincidence? Or is someone from FastSpring reading this? For the time being, I'll leave the review with 2-stars, there's still a lot to be done during the setup of the store. I'll update the rating once the process is finished.

I had a subscription charged that I did not need. They immediately refunded the money with 25 minutes of my enquiry. Impressed.

Fastspring has resolved my issue after 4 months so they do not seem to be scam firm😏 Order ID : MAT190702-6299-86137 EasyFit (Professional) Perpetual Single User License Thanks to Trustpilot for pursuing and reaching out to Fastpring about my issue. I am thankful to Fastpring team too who have sorted out the issue (though after4 months) and has refunded my money back. At least I can change my opinion that Fastspring is not a scam.... Thanks to everyone who resolved my issue Hafiz Muhammad Nadir

I have been using FastSpring Platform for 10 years now for my software business, and I have experienced their customer service and the improvements they make to their platform. I have had a great experience with the features and simplicity of the workflow they introduce to their platform. they work hard on keeping my customers happy. I have read few of the negatives in the reviews presented here and don't think it reflects their service. I use their platform for selling our software and to date I have always had replies to my concerns and my customers issues. I recommend them to anyone who is looking for reliable platform to sell products.

The setup is really easy and it has lots of features that a B&M can use. It is really easy to manage your orders and subscription. With the latest update their support got really bad and it is really important for an e-commerce user to have support on thier back. It should get better as soon as possible.

FastSpring is easy to set up. Adjusting my apps to use it was straightforward. The web interface gives good insight in the revenue.

Fastspring is a solid ecommerce platform. There are cheaper ones around. But Fastspring has a good set of features which are very well documented. I don't have to use code. But I could use it if I want. Support is outstanding.