Kushal K.
excellent support team.
excellent support team.
Response from FastSpringMay 2, 2022
Thank you for this feedback! We're glad to hear you're having a great experience.

Need to review a charge from one of our sellers?https://fastspring.com/consumer-supportFor questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refundsWe value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com
FastSpring (fastspring.com) has 634 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
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IT & Communication · Spring Valley, California
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634 approved reviews, newest moderated first
Kushal K.
excellent support team.
Response from FastSpringMay 2, 2022
Thank you for this feedback! We're glad to hear you're having a great experience.
Ernest M.
Really easy integration, fast and responsive support!
Response from FastSpringMar 7, 2022
Thank you so much for taking the time to leave this feedback! We're so happy to hear your experience has been great!
Nabeel F.
FastSpring is one of the best payment processors on this planet. I love and trust them.
Response from FastSpringFeb 24, 2022
Thank you for sharing this feedback! We really appreciate it!
Hamza J.
A company showing that they are very trusted and reliable, but in fact, they are a scammer Company, They didn't send me a refund from September 2020 continuously, I have emailed them about a refund and they have canceled my subscription instead of solving my problem.
Ronald O.
I signed up with my AUD account in the UAE only because they had system issues and wouldn't allow me to sign up with my USD details. They assured me I could change once I signed up over to the USD. Even after Ahrefs Reps demanded a refund on my behalf they are still making up some BS that I need a GST number. They had no issues accepting the money from my US business account. No Ahrefs is taking no responsibility and just telling me to forget the refund as fastspring won't do anything and they are refusing to give us any free month to cover the cost. Go to SEMrush. Avoid these money grabbers at all cost In response to Fastspring's reply: No, you refunded me for me canceling the Ahrefs services after I downgrading my service and discovered you lied about my refund. You also refund only one month of GST charges where I was overcharged. You still have six months of back charges that should be considered. Please don't come here with a poor excuse of a response. Do your due diligence and actually look into this and contact me directly if you have "fixed the issue." Attempting to save face on Trustpilot is in very poor taste Second Response To New FastSpring Reply: Please review all communication with the Ahref rep named Andrei C. They dealt with your team after I was told by your team that I need to speak with Ahref's. Additionally, I explained the situation when I was trying to sign up with your rep, they agreed that there would be a refund and it would be okay. This was all on your live chat. Please look over the records. I've spent more time on this than anything. It's a joke. All the records are there. You can look up my name and details. Some food for thought, if your team did refund one month of the tax charges when I provided proof of the situation. Why would you then cease to refund the other preceding months? Apart from a month or two, they were all paid for without a US card. Seems bizarre that you're happy to accept the funds, but completely disregard the location of said funds until it comes time for a refund....
Response from FastSpringMar 9, 2022
Hi Ronald, Your case has been escalated to me and I apologize for your experience. Due to tax law, FastSpring MUST charge tax based upon the order's country of origin, Austrailia, so unfortunately, we could not refund that tax to you. Due to those same laws, we could not change the country of origin to match the US document you provided. I apologize for any inconvenience this may have caused, and any misinformation that may have been provided to you. Luanne Albright, FastSpring Support, Team Lead. Hi Ronald, can you give us more information? It looks like a refund was issued, so we're not sure what the outstanding issue is. Thank you! Katie
Ilya K.
As a customer who had the misfortune to buy goods online I met the dishonest seller who doesn't reply to my emails and the dishonest purchase platform who has no contact button to deal with fraud. Seeking for refund Order number #APP220126-4425-64117 Upd, 10 Feb FastSpring team contacted me. Waiting for the results Upd, 11 Feb The support agent pointed me the way how to find the contact form. I explained why it's hard to find it. Waiting for the refund decision Upd, 24 Feb After the attempt of FastSpring to contact the seller I've got the full refund. Nice! Deal closed, I was heard and was able to communicate all the problems I've met.
K.Haroon
Hi, though I have just switched to fastspring so perhaps its a bit too early to provide a feedback but so far the experience with them has been amazing. Seems to be a fast, effective and flexible system with an excellent support backup.
Response from FastSpringJan 24, 2022
We really appreciate this feedback! Please reach out to us if you have any additional needs from FastSpring.
Waqar A.
i'm using this platform more than 7 Years its great platform for your digital store. very great service.
Response from FastSpringDec 2, 2021
We’re so happy to hear this! Please let us know if you need anything going forward.