FastSpringReviews of fastspring.com

I paid $13.00+ for my new service provider for their trials. The payment went through FastSpring's system fine and I got the service activated right away. After a few hours of tests and I decided to upgrade the subscription to 6-months one, I was no longer able to pay anymore. I've tried Paypal, Amazon, or even different cards, FastSpring system declined my payment lol... I called my bank, nope, they didn't see issues at all. Then my naive assumption would be the FastSpring issues.. Maybe their system thought my payments were suspicious? I checked my IP which verified it was not through VPN or proxy... I am really interested in their policy of detecting scammers/suspicious activities. They definitely should look into their system and it created unnecessary problems... Ticket submitted to support: 01289210. Waiting for their responses to uplift the restrictions. Until then, my work will be limited. I've told my new provider that I have to switch to another one if this was not resolved. --------------------------------------------------- Steven is able to find the cause and resolved my issue within a day. Bump 1 star for their quick support. BUT I am still not sure why my payment failed in first time. I am afraid my subsequent payment in the future will be blocked again...

Fastspring fails to include information about their client when they bill your bank account. This hides information that would allow you to decide whether to keep the software or drop the subscription. Even though they fail to include this information, if you try to contact THEM, Fastspring will demand you inform them of the name of their client, the date you purchased their client's software and even the order number. However, even if you DO include this information on Fastspring Customer contact form, you still will not be able to send the message because there is a catch: Fastspring (a 100 million dollar company, by the way) has published a form on their customer contact page that cannot recognize currency data, i.e. if you enter, say, "$21.59" a message will appear stating "please enter a valid decimal value." This suggests that Fastspring doesn't really want to hear from you, and their actively hiding the name of the software company charging your bank account might just be part of their business model. Something, I suggest, that they would rather not discuss with folks like us. This makes their "service" only good for their immediate clients--folks like, say, Iolo Software. Good for you? Not so much. They'll bill your account, but won't tell you why. It would take zero effort for Fastspring to include the name of the original software company using their service, and would be very helpful to folks like you and me. But so far Fastspring hasn't done that--at least not in my case. So, why won't they include this info?

Our company cooperated with Fastspring and use it to sell desktop software online. We discussed the product online problem for a long time, and Fastspring always says "Yes, you can use our platform". However, after we prepare everything well and we sell our products for 2 year+, Fastspring told us to stop using their platform, no reason, no solution. So bad company.

They sell a product called Revoicer for text-to-speech ai conversion. Please steer clear as this is a complete scam company that say they will deliver one thing and that you will be refunded if you are not happy with the product. After purchase they asked for more money for features that they marketed for the asked price then when you ask for a refund they suddenly say it is non refundable. Update: After escalating this to PayPal customer service PayPal reviewed my case and I managed to get my refund from them. Sad part is that the service they advertised looks very good, but there are also plenty of similar services from companies that doesn’t try to scam you.

This company has to vanish from the market. They cannot even address people in a polite manner but call them by their forenames as if they were buddies. Not to mention the incompetence. They CANNOT trace an order. It is simply a trickster game they are playing to help ripping off people.

Absolutely shocking company, I've sent numerous emails over the last 2 weeks as the program was throwing error codes, no response at all, I've just been refunded by PayPal as they didn't reply to them either, never again

Fastspring pick me up money 98,99 euros. I never work with them and I never receive any email or invoice. And I try to reach them for an explanation without success. Business Thief is more relevant for them.

Bought iOS System Recovery for Windows Yearly License from this reseller. They took my money quickly, competently and resolutely. Sent me an activation code. It did not work ("not recognized"). No replies to repeated e-mail and on-line text inquiries. FAQ outlines ridiculous, intricate process for getting help or refund from the software company (Tenorshare). Tried that but they do not recognize the order number so cannot help. Conclusion: Either this is a scam or over the top incompetence. Paid via Amazon so I had them refund immediately which, of course, they did. Stay away from these folks.