Billiard G.
Fastspring's $150 fee was the last straw!!
I've been using Fastspring for more than 10 years. Over the years they've provided awesome support. But, this $150 fee takes a high percentage of my sales income. No thanks!! I've changed everything to another provider (simply copied content out of FS store pages and into the new provider's pages - and changed all the store links on my web site. Took a couple days, but now it's complete. No more store links to Fastspring!!!! The new provider is no fees, 5% processing!! I love it!!
Response from FastSpringJan 22, 2024
Thanks for being a former customer for over 10 years! We're sorry the notice was not enough for you and other sellers. We have been listening more closely to our sellers' concerns with our changes with risk screening and aim to do better in future communications. After over 18 years in business, we’ve built up a large number of customers who either use FastSpring as a backup or may maintain their FastSpring account despite only using FastSpring for a small amount of their sales. As the number of such customers have grown over the years, the administrative costs of risk audits have grown quite high, so we decided to introduce this fee. To clarify more on your comments above, as a payment provider, FastSpring is required to perform ongoing risk assessments on all of our customers in order to comply with various regulations and rules. For customers processing more than $5,000 per year through the FastSpring platform, ongoing risk assessments are free. For customers processing less than $5,000 per year through FastSpring (e.g. using FastSpring as a failover / backup payment solution) there is a $150 per year fee to cover the administrative costs of ongoing risk assessments which isn’t fully covered by FastSpring’s fees for customers processing less than $5,000 per year. If you’d like more information on the fee or have additional concerns, please contact us at [email protected].