FastSpringReviews of fastspring.com

Good experience !

Handled the request to cancel a 7 day trial subscription quickly and efficiently. I had sent a calendar notice but was still charged. The took care of the issue and refunded the payment as well as cancelled the subscription.

They used to be good, but they are now scammers. I'm an indie software author who has partnered with them for over thirteen years. They recently asked me for a $150 risk screening fee, or they would close my account. I refused to pay it and requested they pay my remaining funds and close my account. They did close my account, but they never paid my remaining funds. When I asked them about the remaining funds, they lied to me. They said they had paid me already, but I didn't receive the funds. Then, I wanted them to provide proof of their payment, such as the transaction ID. They didn't provide it and said they generated a new payment for me again. But they lied to me again. I never received the funds. And now they don't reply to my tickets anymore. No paying funds, no proof of payment, no reply. That's how they run their business now. They are scammers. Edit: Reply to FastSpring. Please stop sending canned replies that do not point to the subject. I was talking about how you lied to me twice, saying that you have paid my remaining balance but never actually paid. At the time I am writing this reply, I am still not being paid. I don't care about why you have to ask for the risk screening fee, and I didn't question that. I care about not receiving my remaining balance. You lied to me twice, and then you don't reply to my ticket regarding I'm not getting paid anymore. I have support case number 01450492 regarding this, which was created on Jan 25, 2024, and has been unsolved for nearly two months now. Dare to explain it?

Had a problem and got very fast help

Op 22 februari heb ik onone software gekocht [ on1 photo raw] . Het te betalen bedrag was €81,09 in euro's dus]. Een van de betalingsoptie's was Ideal . Daar heb ik voor gekozen , het bleek ,dat de betaling via Fast Spring BV ging. Bij de transactie kreeg ik bericht , dat er een fout was opgetreden. Het bedrag was inmiddels wel van mijn rekening naar NL14RABO 0155 5032 19 tnv Fast SpringBV by Globalc over geboekt. Ik heb geen software ontvangen. Heb inmiddels 7 mails [ met bijlage's ] gestuurd , zowel naar Fast Spring als naar Onone. Helaas zonder resultaat .

After a double payment, the seller kicked me to these guys. After their intervention, in less than a day, the seller returned the extra money paid.

It was necessary to make a refund for the purchased goods. Fastspring helped me to do this, efficiently and quickly. Thank you very much to the company!

FastSpring was fast in its answers, precise and very friendly in its wordings. Our advertising agency warmly recommands it.