FastSpringReviews of fastspring.com

Very professional and efficient.

very helpful and kind service!

Due to China's Great Firewall, Chinese users need to use a VPN to access international networks—but most payment platforms flag VPN users as high-risk and decline their transactions, which is quite absurd. Initially, when I first used FastSpring, my transaction was also rejected for the same reason: being marked as a high-risk user because of VPN usage. But I decided to give it a try and reached out to them via FastSpring’s customer support email to explain my situation. Their team took action on my account promptly, and when I attempted to pay again afterward, it went through smoothly! This was absolutely incredible. Thank you so much to FastSpring and all the staff behind the scenes! I hope you can continue to develop and refine optimization measures for Chinese users when it comes to international online payments.

Someone in the admin department of my company reached out to me for help with a change that FastSpring had made to their system. I didn't understand the situation so I reached out to FastSpring support, as I often do. Beth got back to me, and ultimately arranged for a zoom session with my co-worker (someone who is not technical) and got her sorted out. And displayed a great level of kindness all along the way. I reach out to FastSpring support because they are consistently good, and sometimes, like this time, they are great.

Quick response, efficient answer

Cobran de más incluso sin que funcione el servicio que se interrumpe muchísimo Soporte lento e ineficiente, malisima comunicación. Mandan el correo se respuesta a una incidencia unos dias después y miwntras tanto, no puedes usar el servicio, que -aparte de las molestias producidas -no ofrecen ninun reembolso parcial. Obviaron también las disculpas. La unica opción de cancelar los pagos ha sido cancelar la tarjeta definitivamente.

Support handled my request very quickly.

We had an extremely difficult time renewing our subscription. I attempted several different types of payment (different credit cards/P.O./ and check. All of them were declined. We had a performance for our music department in the middle of all of this -with no lighting. I filled out a form several times for help - finally received an email after days of reaching out. Customer service is very slow. If there are problems renewing subscriptions, it would be helpful to have other ways to contact the seller. This is not the first time we have experienced problems processing payment for our lighting subscription.