FastSpringReviews of fastspring.com

Response from FastSpringMar 3, 2026

Hi John, Thank you for bringing this to our attention. We're sorry to hear about the billing discrepancy with your Ditto order - being charged £180 instead of £9.99 is definitely concerning, and we apologize for the delay in response. We've escalated this to our support team. Could you please submit your details here https://fastspring.com/consumer-support-form/look-up-charge/ and through the Trustpilot information request system so we can investigate this charge difference? This will help us properly match your review to your support ticket and prioritize resolution. We appreciate your patience.

Response from FastSpringMar 2, 2026

Thank you so much for this positive feedback! We're delighted that our professional support team made it easy to solve your issues. We'll share your appreciation with our team. It means a lot to hear we provided excellent service! We truly appreciate you taking the time to recognize their work!

Response from FastSpringMar 2, 2026

Thank you so much for this wonderful feedback! We're thrilled that our team was able to successfully mediate your dispute about the automatic extension with your IT supplier. It's great to hear our "down to earth, get it done" approach made a real difference in resolving the situation. We'll share your appreciation with our team! We truly appreciate you taking the time to recognize our mediation efforts!

Response from FastSpringMar 2, 2026

Thank you so much for this positive feedback! We're delighted that Evelyn was able to solve your tax issue quickly and clearly. We'll make sure Evelyn knows how much their help meant to you. It's great to hear we provided excellent service! We appreciate you taking the time to recognize Evelyn's work!

Response from FastSpringFeb 18, 2026

Update: Thank you for submitting the ticket! We're glad to confirm that the funds were returned to you on February 20th, 2026. You can follow up with PayPal or your bank directly for the specific timeframe on when the funds will appear in your account. We appreciate your patience in working with us to resolve this matter. --- Thank you for bringing this to our attention. We're sorry to hear about the unexpected charge during what you thought was a free trial period. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. Could you please submit your details here https://fastspring.com/consumer-support-form/look-up-charge/ and through the Trustpilot information request system so we can investigate this charge and help with cancellation? This will help us properly match your review to your support ticket and escalate to our team. We appreciate your feedback.

Response from FastSpringFeb 18, 2026

Thank you so much for this wonderful feedback! We're thrilled that Dulce P. was so helpful and persistent in finding your missing order information, working through multiple searches until your issue was resolved. We'll make sure Dulce knows how much their dedication and thoroughness meant to you. It's great to hear we could get everything sorted out! We truly appreciate you taking the time to share this positive experience!

Response from FastSpringFeb 13, 2026

Thank you so much for this positive feedback! We're delighted that our team made the tax-exempt refund process easy for your nonprofit and handled it quickly and kindly. We'll share your appreciation with our team. It's great to hear we provided prompt service! We truly appreciate you taking the time to share this experience!

Response from FastSpringFeb 13, 2026

Thank you so much for this great feedback! We're thrilled that our AI triage was useful and that our human support team provided fast, accurate assistance. We'll share your kind words with our team. It's wonderful to hear the combination worked well for you! We appreciate you taking the time to share this positive experience!