Austin M.
Got it done but not on time
We were very nervous to trust this company with our important documents, but this was our experience trying to get my wife’s name changed after our marriage and also get her passport renewed. The Bad: ordered the 5-7 business day (processing) service. Purchased on March 24th Was given final instructions with shipping label March 25th and had it sent out the same day. They received all documents and forms on March 26th. From this point there was no follow-up until March 29 when I emailed David. David is very responsive and helpful but was told “it was due out midweek next week” April 3rd is now here and I’m wondering what’s going on. I was told that because our trip wasn’t until the end of the month our application wasn’t being taken. April 4 David responds saying we can file an addendum to say we need a visa to get around this issue. Did this and emailed it over the same day. Passport wasn’t submitted to the Passport agency until Wednesday the 10th (only found out by contacting the passport agency) The passport was released on April 11th and was sent “2day weekday delivery by Fed ex” Didn’t receive everything back until the 15th of April. By my count and their website description (when they receive the package the processing time starts) thats 14 business days. Double the expected time and thank god we filled everything out correctly. The Good: we got the passport in time, David was very helpful and called/emailed quickly.