Fast Passport CenterReviews of fastpassportcenter.com

Horrible experience David doesnt know what he’s talking about. delays and no answers

Fastpassportcenter.com does not review applications in-detail and ensure they're going to clear requirements. Additionally, they are very difficult to get a hold of. Phone conversation are near impossible; they force you to e-mail the contact person, which I believe is the owner. I purchased the 6-8 day service and I went into over 5 weeks (25 business days) before I got my passport back. While I appreciate the owner/business honoring the price from a month ago as it went up $100; regardless, the fee should be connected to promised days. I can understand plus/minus 1 week extra, but more than 3 weeks is excessive. I ended up missing my trip plans abroad as a result. Per the letter the passport agency sent that David received a copy of as well, their issue was application needed to be printed by ink (pen, black ink) and not typed. He had seen this, but David argued with me this was not the problem when he had the cover page of reason from the agency I provided him! He realized the case was going south. He didn't offer to pay for rush mailing service of the form; all he did was offer to submit it on my behalf, which is worthless as it's the same I can do on my end. Anyhow, when I sent them the application, I received the passport in two days. Why in the hell did David not catch this when receiving the package over 5 weeks ago? Maybe this review may teach a lesson about this. It's best to take a day off and visit passport center yourself if you're within 14 days of travel (call and make appointment, first) and then save yourself about $400 and a headache. Alternatively, plant 3 months ahead and apply regularly, yourself. There is no excuse for this delay and process. Update response to David: it's unfortunate how you place blame on everyone but your shortcomings, especially after you shared on the phone (the one time we spoke out of many attempts) that the application was not signed, but you've failed to see the written rhetoric from the agency about an ink filled application was requested! I trust you will consider taking responsibility to do your part and not wait for weeks to go by and then change tunes. This is not the first complaint about your business on here and I suggest as I suggested to you during the only time we spoke, to avoid placing blame and focus on what you're paid to do in that ensuring everything is complete and delivered and you communicate...not await a review to reply. The constructive criticism is intended to help and not hurt, unless FastPassport is not being honest/truthful and having their hard called. From a consumer's standpoint, to each is their own, but while I never like to expend the time to write a review, it's necessary to avoid the stress and not to mention the payment for the stress. In all of this, I never asked for my money back since the timeline to get a passport was over 5 weeks when it was to be 6-8 days. I suggest you pay closer attention to documents you receive and cross-check. If you claim something does not appear right, you ask for the correction and not await over 5 weeks to pass by where your customer misses their trip. The salient question is this: Why do you not follow-up with the agency after the 6-8 days are up? When I contacted you days after, you stated nothing they said about application not being in ink and noted it's going to be done "this Friday or early next week," which was some 2-3 weeks ago. Really sad and unfortunate. It's important to be honest. It's interesting how fast you respond to a review here and if you did so regularly with your customers and agency, these reviews would/may only be positive, instead of avoiding emails and calls.

After 1.5 months of following up with David we never received our passport. Our trip was ruined. After we paid him, we could hardly ever get a hold of him🤨 terrible communication and experience. There is a chance he’ll follow through on his promise, but there’s also a good chance he won’t. So if you choose this company be ready to be disappointed. We sent in our paper work 1.5 months before our trip, David said he would get us a passport in 2 weeks. We followed up with him every week, the times we were able to get ahold of him. He reassured us that it would be in our hands before our trip. At the last hour, 3 days prior to our trip he calls with bad news, something unexpected happened, it was out of his control he said but no clear explanation was given. No apologies were offered. When we received our paperwork back in the mail, we realized our documents were never even submitted! He had been lying to us the whole time.

This company does not perform. I contacted Fast Passport to have a passport renewal done. I paid the amount stated via credit card. I then received an email telling me there would be an additional fee. I paid the fee and never heard from them again. They did not respond to my emails or my request to refund the charges. I had to file a dispute with my credit card company. They were completely useless

David was great when we first spoke. It has been weeks with no email response, no return call, nothing. THIS IS NOT A LEGITIMENT SERVICE.

We had a life or death emergency situation and the service representative hung up on us without even trying to help us. This is a disgrace and I highly recommend to everyone reading this to never work with this company.

WOW SCAM ARTIST- wont give money back

Fast Passport Center, on their website, "guarantees to process your passport application within your requested service time frame." The service I received was far from that. I requested to expedite a lost passport on April 16, 2018 for a business trip I was taking overseas. I paid $185.00 for a 3-4 business day processing window. Due to the tight turnaround as my trip was to begin on May 13, I paid an additional $90.00 on April 30 for a 1 day turn-around. On May 2, I was told that my application was processing, which should have resulted in delivery no later than May 4. Between May 2 and May 7 I followed up daily with Fast Passport Center for updates, only to be told that there was a delay and that they would give me updates when available. I was refunded $50 for the inconvenience but was still kept in the dark on the status of my passport. Between May 7 and May 11, I emailed and called daily and was given the same "no update response." On May 11, two days before my trip, David Donovan finally gave me an update that there was an error on my application and that I would have to refile all documents. Not believing that to be true, I spoke with the Philadelphia Passport Agency (a government entity) and was told that the only issue with my application was that it was turned in more than 5 days after the dated signature on my forms; meaning that Fast Passport Center and David Donovan never turned in my forms until it was too late. I eventually had to drive 2 hours from my home to another government Passport Agency to completely refile my documents, rendering Fast Passport Center's services and my $225.00 payment unnecessary. After all of these issues, David Donovan and Fast Passport Center have refused to refund me.