Fastly LondonReviews of fastlylondon.com

Response from Fastly LondonAug 22, 2025

Dear, We are sorry to hear that you are unhappy with your sunglasses. However, we would like to clarify that we have kept you fully informed throughout the entire process of your order. When your order was delivered, instead of requesting a return directly through our customer service, you chose to open a dispute with your credit card company. Once a dispute is in place, we are unable to process a refund or issue a return label on our side until the dispute is withdrawn — as we have already explained in our previous communications. We are still fully committed to resolving this matter. As soon as the payment dispute is removed, we will be able to proceed with the return of your order and the corresponding refund. Please contact us directly at [email protected] once you have withdrawn the dispute, so we can finalize the process as quickly as possible. Kind regards, Fastly London.

Response from Fastly LondonJul 18, 2025

Dear Gia, We’re genuinely sorry to hear about your concerns and take your review very seriously. However, we would like to clarify that we have already requested your order details via this platform in order to assist you properly, but unfortunately, you haven’t responded so far. At Fastly London, we pride ourselves on our customer support and transparency. We do respond to every genuine request sent to our official email and are always happy to help — but we need the necessary information to do so. Please feel free to contact us again at 📩 [email protected] with your order number so we can assist you directly. Kind regards, Fastly London Customer Service

Response from Fastly LondonJul 14, 2025

Dear Debbie, Thank you so much for coming back to update your review – we truly appreciate your honesty and kindness. We’re delighted to hear that your glasses arrived and that you’re happy with the quality. We completely understand how delays can raise concerns, and we’re grateful for your patience throughout the process. If there’s anything else we can assist you with, don’t hesitate to reach out. We hope to see you again soon! Warm regards, Fastly London Customer Support

Response from Fastly LondonJul 14, 2025

Dear Shaun, Thank you for your feedback. We would like to clarify that your order is within the expected delivery timeframe as outlined in our shipping policy, which is available at checkout and in your confirmation email. Your tracking number is active and updated, and the parcel is currently in transit as expected. We’ve also responded to every email you’ve sent, and our team is available to assist with any further questions or updates. We understand delays can be frustrating, but please rest assured that your order is on its way, and we are here to support you throughout the process. Kind regards, Fastly London Customer Support

Response from Fastly LondonJul 7, 2025

Dear, We are truly sorry to hear that you feel this way, but we would like to clarify the situation with full transparency. Firstly, if we were a scam, you would not have received your order — which you did. Throughout the entire process, we kept you informed by email, clearly explaining the delivery timelines as stated in our store policy. Despite receiving the products, you chose to open a chargeback and did not return the items, even after being notified of the proper return process. For this reason, a collection process was initiated via the email address used at checkout, as is standard practice when items are retained without payment. Fastly London is not a scam, but a small business that handles all customer claims seriously and respectfully. We will be in touch shortly to guide you through the next steps for returning the items, should you still wish to do so. We remain at your disposal for any further clarification. Kind regards, Fastly London

Response from Fastly LondonJun 26, 2025

Dear Diana, Thank you so much for your kind words and for taking the time to share your experience. We’re truly glad to hear that you’re happy with your order — and even more grateful for your patience throughout the wait. As a small business, we do our very best to ensure quality and accuracy, even when logistics take a bit longer than expected. It means a lot to us that, despite the delay, you recognised the value and quality of our products. Your feedback helps build the trust that keeps us growing. We hope to serve you again soon — and next time, we’ll do our best to deliver even faster! Warm regards, Fastly London

Response from Fastly LondonJul 2, 2025

Dear JT, We regret to hear about your dissatisfaction. Following your initial message, we promptly reached out requesting further details regarding your order so we could assist you accordingly. Unfortunately, we did not receive any reply, which prevented us from providing the proper post-purchase support. Please note that our customer care team remains available at [email protected]. We kindly ask that you contact us through this email, including your order number, so we can look into your case and provide the necessary assistance as soon as possible. We look forward to resolving this matter. Best regards, Fastly London Support Team.

Response from Fastly LondonJun 26, 2025

Dear Iyobosa, We’re truly sorry to hear about your experience and for the frustration caused by the delay. We completely understand your concern. However, we’d like to clarify that your parcel was successfully delivered five days after this review was posted. We are a small business and, at times of high demand, shipping may take slightly longer — but we always ensure that every customer receives their order. We are absolutely not a scam. In fact, many of our customers later return to say that, despite the wait, the product was well worth it — and we truly hope you’ll feel the same once you've had a chance to enjoy your order. Should you need any further assistance, please don’t hesitate to reach out to us directly. We’re here to help. Kind regards, Fastly London