Alina C.
Right so update on my last review
Right so update on my last review, order received way overdue, I haven't waited this long with orders shipped from Korea or China. Their response to emails takes that long as well. If they will improve on shipping time and response to customers it will be a good point. For now don't think I'll be ordering any more.
Response from Fastly LondonSep 4, 2025
Hello Alina, Thank you for your honest feedback and for giving us the chance to improve. We sincerely apologize for the delay you experienced with your order and for the slow response time from our support team. We completely understand how frustrating this can be. While international shipping can sometimes be affected by customs and logistics factors outside our control, we are actively working with our partners to shorten delivery times and provide quicker updates to our customers. As a gesture of apology for the inconvenience caused, our team will reach out to you directly to offer a special discount code on your next purchase. We truly hope this will give us the opportunity to serve you again and provide you with a much smoother experience. Kind regards, The Fastly London Team.