Fastly LondonReviews of fastlylondon.com

Response from Fastly LondonSep 4, 2025

Hello Oana, We are truly sorry to read your review. Please allow us to clarify that all of our products correspond exactly to the descriptions and photos available on our website. We do not sell counterfeit goods, and we take these allegations very seriously. Our aim is always to provide our customers with items that meet the quality and style presented online, and we regret if your experience did not meet expectations. To better understand your case and provide the best solution, our support team will reach out to you directly. You can also contact us at [email protected] with your order number, and we will be glad to assist you right away. Kind regards, The Fastly London Team

Response from Fastly LondonSep 4, 2025

Hello Alina, Thank you for your honest feedback and for giving us the chance to improve. We sincerely apologize for the delay you experienced with your order and for the slow response time from our support team. We completely understand how frustrating this can be. While international shipping can sometimes be affected by customs and logistics factors outside our control, we are actively working with our partners to shorten delivery times and provide quicker updates to our customers. As a gesture of apology for the inconvenience caused, our team will reach out to you directly to offer a special discount code on your next purchase. We truly hope this will give us the opportunity to serve you again and provide you with a much smoother experience. Kind regards, The Fastly London Team.

Response from Fastly LondonAug 22, 2025

Dear, Thank you for sharing your feedback. We take all reviews seriously and always strive to provide a transparent and fair service to our customers. In this case, we have carefully reviewed your request and confirmed that the sunglasses you received match exactly the product and measurements advertised on our website. For this reason, your initial request for a refund could not be approved under our policy. We reached out to you requesting further details about the reason for your dissatisfaction, as we truly wanted to understand and assist you better. Unfortunately, we did not receive a response to our follow-up, which made it difficult for us to move forward with an alternative solution. We would like to stress that our returns policy is genuine and in place to protect both our customers and our store. We are committed to resolving issues in good faith and regret that you feel otherwise. If you would like to continue the conversation, we remain available at [email protected] and will be glad to look into other ways of assisting you. Kind regards, Fastly London.