Cecilia L.
Invalid letters and horrible customer support
They issued a letter before my appointment, before any establishment with a medical provider, not giving me a chance to cancel my appointment even when I expressed that I no longer need their services. I never spoke with the doctor, and yet they issued a letter - which is against California state law and makes the letter invalid anyways. Despite me never establishing a relationship with the doctor, they are refusing to refund me because in the end, they wrote me some copy+paste letter that has no information whatsoever about my own needs for an ESA. Their response below claims the letter is not an official ESA letter yet they labeled it as one when they delivered it to me and claimed all my services has been completed and therefore cannot receive a refund. After I wrote a detailed email about the law and my concerns, they are finally issuing me a refund.
Response from Fast ESA LetterApr 16, 2025
Hi Cecilia Lee, Thank you for your feedback. We're sorry to hear about your experience and would like to clarify a few points. The letter you received is not the final ESA letter. As per our protocol and in alignment with California state guidelines, the official ESA letter is issued after a 30-day period of continuous care. What you currently have is a care note from the doctor, confirming that you are under their supervision during this period. This initial note does not serve as the final ESA documentation. We understand your concerns and want to investigate this further to ensure everything has been handled appropriately. Could you please share your full name or order number with us so we can look into your specific case and provide a proper resolution? Thank you for your patience, and we look forward to assisting you. Warm regards, The Fast ESA Letter Team